Chelsea Rosati

Partner Experience Manager, Boston, MA

Professional Overview

Chelsea Rosati is an experienced Partner Experience Manager with a strong background in customer success and healthcare technology. She specializes in building and maintaining strategic partnerships to drive business growth and enhance customer satisfaction.

Experience Summary

Current Role

As Partner Experience Manager at Koda Health, Chelsea is responsible for managing key partner relationships and optimizing the partner experience. She collaborates closely with cross-functional teams to develop and execute strategic partnership initiatives, facilitate seamless integration, and ensure mutual value creation. Through her leadership, Chelsea has helped expand Koda's partner ecosystem and drive increased adoption of its innovative healthcare solutions.

Career Progression

Prior to her current role, Chelsea held various customer success and client engagement positions within the healthcare technology industry. As a Senior Customer Success Manager at Kyruus Health, she played a pivotal role in enhancing the client experience, driving product adoption, and achieving high customer satisfaction and retention rates. Earlier in her career, she served as an IS Analyst at Steward Health Care, where she leveraged her technical expertise to support the organization's technology infrastructure and business processes.

Academic Background

Chelsea holds a Bachelor of Arts degree in Communications from Boston College, where she graduated with distinction. During her studies, she was actively involved in the school's public relations and community engagement initiatives.

Areas of Expertise

• Partnership management and strategic alliance development

• Customer success and client relationship management

• Healthcare technology implementation and optimization

• Cross-functional collaboration and project management

• Data analysis and process improvement

Professional Impact

Throughout her career, Chelsea has played a key role in driving significant business impact for her employers. At Kyruus Health, she spearheaded the implementation of a new customer success program, resulting in a 20% increase in client satisfaction and a 15% reduction in churn. At Koda Health, Chelsea has been instrumental in expanding the company's partner ecosystem, leading to a 30% increase in new partner-driven revenue.

Conclusion

With her extensive experience in the healthcare technology industry, Chelsea Rosati is a strategic and results-oriented Partner Experience Manager. Her ability to forge strong partnerships, enhance customer success, and deliver measurable business outcomes make her a valuable asset to the organizations she serves.