Professional Overview

Cheri Ward is a seasoned Customer Service Manager with a strong background in managing customer service teams and driving customer satisfaction. Her current role and responsibilities involve overseeing customer service operations, with key expertise areas in customer relationship management, team leadership, and process improvement, primarily within the automotive and retail industries.

Experience Summary

Current Role

Cheri Ward currently serves as the Customer Service Manager at Autosmart International, a position she has held to present. Key responsibilities include managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring high levels of customer satisfaction. While specific achievements in her current role are not detailed, her tenure suggests a high level of competence and dedication to her position.

Career Progression

Notable previous roles include serving as Customer Service Manager at HPI RACING from 2003 to 2016, and as a Customer Service Representative at Marston's PLC from 1993 to 2000. These roles demonstrate a career trajectory marked by growth and a consistent focus on customer service. Although specific key achievements from these roles are not provided, they underscore her experience and capability in managing customer-facing teams and driving customer service excellence.

Areas of Expertise

Cheri Ward's areas of expertise include industry-specific skills in customer service management, technical competencies in team leadership and process improvement, and strong leadership and management capabilities. Her experience in the automotive and retail sectors has equipped her with a deep understanding of the importance of customer satisfaction and the skills necessary to achieve it.

Professional Impact

While specific notable projects, initiatives, or measurable achievements are not detailed, Cheri Ward's long-standing career in customer service management implies a significant professional impact. Her ability to maintain leadership roles over the years suggests a high level of proficiency and a strong value proposition as a customer service professional.

Conclusion

In conclusion, Cheri Ward is a dedicated and experienced Customer Service Manager with a proven track record in managing customer service teams and driving customer satisfaction. Her current focus on her role at Autosmart International and her extensive background in customer service position her as a valuable asset to her organization. With her strong leadership capabilities, industry-specific skills, and commitment to customer service excellence, Cheri Ward continues to make a positive impact in her field.