Professional Overview
Cherry Garcia is a seasoned Operations Manager with a strong background in managing teams and driving operational excellence. Currently, she serves as an Operations Manager II, leveraging her expertise in leadership, process improvement, and customer service to deliver high-impact results. Her key areas of expertise include operations management, leadership development, and customer service, with a focus on the BPO industry.
Experience Summary
Current Role
As an Operations Manager II at Concentrix, Cherry oversees daily operations, manages teams, and develops strategies to enhance customer satisfaction and operational efficiency. Her key responsibilities include team leadership, performance management, and process improvement. Notably, she has successfully led teams to achieve significant improvements in customer satisfaction and operational metrics.
Career Progression
Cherry's career progression is marked by consistent growth and increasing responsibility. Prior to her current role, she held Operations Manager positions at TaskUs, Sitel, and ibex, demonstrating her ability to adapt and thrive in diverse operational environments. Earlier in her career, she served as an Asst Manager, Leadership Development, and Team Manager at IBEX, where she developed and implemented leadership development programs and managed high-performing teams. Her career trajectory showcases her expertise in operations management, leadership, and customer service.
Academic Background
Cherry's academic background includes studies in Business Administration and Management, General from the Cebu Institute of Technology, and Civil Engineering from the University of the Immaculate Conception.
Areas of Expertise
Cherry's expertise spans operations management, leadership development, customer service, process improvement, and team management. She is well-versed in technical competencies, including data analysis and performance metrics. Her leadership and management capabilities are evident in her ability to motivate teams, drive results, and foster a positive work environment.
Professional Impact
Throughout her career, Cherry has driven significant improvements in customer satisfaction, operational efficiency, and team performance. While specific project details are not available, her achievements demonstrate her ability to deliver high-impact results and contribute to industry growth.
Conclusion
Cherry Garcia is a results-driven Operations Manager with a proven track record of success in the BPO industry. Her current focus on operations management, leadership development, and customer service positions her as a valuable asset to her organization. With her strong work ethic, expertise, and commitment to excellence, Cherry is poised to continue making significant contributions to her field and driving business growth.
