Professional Summary
Professional Overview
Cheryl Cowan is a seasoned Financial Clearance Counselor with extensive experience in the healthcare industry. She specializes in guiding patients through the financial aspects of their medical care, ensuring they understand their coverage and financial obligations.
Current Role
As a Financial Clearance Counselor at Wentworth-Douglass Hospital, Cheryl is responsible for reviewing patient insurance coverage, determining eligibility for financial assistance programs, and facilitating patient communication regarding financial matters. In this role, she has developed a reputation for her exceptional customer service and her ability to navigate complex financial regulations, helping patients secure the coverage and support they need.
Career Progression
Prior to her current position, Cheryl held various roles within the financial services and insurance industries, including positions as a Customer Services Specialist at Madison Resources, a Business Systems Analyst II and Technical Analyst at Liberty Mutual Insurance, and a Payroll Assistant at Wentworth-Douglass Hospital. This diverse background has equipped her with a well-rounded understanding of financial processes and the ability to adapt to different organizational environments.
Academic Background
Cheryl holds a high school diploma, which has provided her with a solid foundation to build upon her practical experience and develop her expertise in the financial and healthcare domains.
Areas of Expertise
- Patient financial counseling and education
- Insurance eligibility and coverage analysis
- Financial assistance program navigation
- Customer service and client communication
- Data analysis and reporting
Professional Impact
Throughout her career, Cheryl has consistently demonstrated her ability to optimize financial processes and enhance the patient experience. In her current role, she has been instrumental in streamlining the financial clearance procedures at Wentworth-Douglass Hospital, resulting in improved patient satisfaction and increased efficiency in the billing department.
Conclusion
With her extensive experience, strong customer service orientation, and in-depth understanding of healthcare finance, Cheryl Cowan is a valuable asset to the Wentworth-Douglass Hospital team. She is dedicated to ensuring patients receive the financial support and guidance they need, while also contributing to the overall success of the organization.
