Cheryl King

Patient Financial Services Trainer | Glen Burnie, Maryland

Professional Overview

Cheryl King is a seasoned healthcare professional with over 25 years of experience in patient financial services. As a Patient Financial Services Trainer at MedStar Health, she leverages her deep industry expertise to educate and empower teams in delivering exceptional financial care to patients.

Experience Summary

Current Role

Cheryl has served as the Patient Financial Services Trainer at MedStar Health since 2015. In this role, she is responsible for designing and delivering comprehensive training programs that equip customer service representatives and billing specialists with the knowledge and skills to effectively manage patient financial accounts. Cheryl's training initiatives have contributed to improved patient satisfaction, reduced billing errors, and enhanced overall operational efficiency within the organization.

Career Progression

Prior to her current role, Cheryl held the position of Billing Supervisor at ST AGNES HEALTHCARE for over two decades. In this capacity, she played a pivotal role in streamlining billing processes, implementing cost-saving measures, and fostering a collaborative team environment. Cheryl's proven track record of successful leadership and her ability to navigate the complex healthcare financial landscape have been instrumental in her career advancement.

Academic Background

Cheryl holds a Bachelor's degree in Business Administration from the University of Maryland, Baltimore County. Her education provided a strong foundation in financial management, data analysis, and problem-solving, which she has seamlessly applied to her work in the healthcare industry.

Areas of Expertise

• Patient financial services operations

• Billing and coding compliance

• Training and development program design

• Process improvement and workflow optimization

• Team leadership and customer service management

Professional Impact

Cheryl's contributions have had a tangible impact on the organizations she has served. As the Patient Financial Services Trainer at MedStar Health, she has developed and implemented innovative training programs that have resulted in a significant reduction in billing errors and improved patient satisfaction scores. Cheryl's expertise and commitment to excellence have earned her recognition within the industry and a reputation as a trusted advisor and subject matter expert.

Conclusion

With her extensive experience, deep industry knowledge, and a passion for empowering teams, Cheryl King is a valuable asset to the healthcare organizations she serves. As she continues to excel in her current role, Cheryl is poised to further advance her career and make a lasting impact on the patient financial services landscape.