Cheryl Kurpieski
Claims Manager
Concord, California, United States
Professional Overview
Cheryl Kurpieski is a seasoned Claims Manager with extensive experience in the insurance industry. She has a proven track record of successfully managing complex claims, optimizing operational efficiency, and delivering exceptional customer service. Cheryl's expertise encompasses claims processing, risk analysis, and stakeholder collaboration, making her a valuable asset to the organizations she serves.
Experience Summary
Current Role
Claims Manager, Majestic Insurance Company (to Present)
- Oversee a team of claims adjusters, ensuring timely and accurate processing of insurance claims
- Analyze complex claims, identify root causes, and implement strategic solutions to mitigate risks and minimize financial losses
- Collaborate cross-functionally with underwriting, actuarial, and legal teams to enhance the claims management process
- Develop and implement data-driven strategies to improve claims processing efficiency and customer satisfaction
- Provide training and mentorship to claims adjusters, fostering a culture of continuous improvement
Claims Manager, Amtrust North America (to Present)
- Managed a team of experienced claims adjusters, driving the successful resolution of a diverse portfolio of insurance claims
- Streamlined claims handling procedures, resulting in a 20% reduction in processing time and a 15% increase in customer satisfaction
- Developed and implemented risk assessment protocols, enabling the organization to proactively identify and mitigate potential claims vulnerabilities
- Collaborated with legal and compliance teams to ensure adherence to industry regulations and internal policies
- Spearheaded the implementation of a new claims management system, enhancing data analytics capabilities and improving overall operational efficiency
Career Progression
Prior to her current roles, Cheryl held positions as a Claims Adjuster at Nationwide Insurance and as a Claims Specialist at Liberty Mutual. Throughout her career, she has demonstrated a steadfast commitment to delivering exceptional customer service, driving operational excellence, and cultivating high-performing teams.
Academic Background
Cheryl holds a Bachelor of Science degree in Risk Management and Insurance from the University of California, Berkeley. She is also a Certified Insurance Counselor (CIC) and has completed advanced training in claims management and risk assessment.
Areas of Expertise
- Claims processing and management
- Risk analysis and mitigation
- Operational efficiency and process optimization
- Cross-functional collaboration and stakeholder management
- Team leadership and employee development
Professional Impact
Cheryl's contributions have been instrumental in improving claims management outcomes for her employers. She has been recognized for her ability to navigate complex claims scenarios, implement innovative solutions, and foster a culture of excellence within her teams. Cheryl's commitment to continuous improvement and her passion for the insurance industry have positioned her as a respected and influential claims management professional.
Conclusion
With her extensive experience, strong technical expertise, and proven leadership abilities, Cheryl Kurpieski is poised to continue making significant contributions to the insurance industry. She is dedicated to driving operational excellence, enhancing customer satisfaction, and fostering the growth and development of her team members. Cheryl's versatility and strategic mindset make her a valuable asset to any organization seeking to enhance its claims management capabilities.
