Professional Overview
Cheryl Mitchell is an experienced healthcare finance professional with a proven track record of over 25 years leading patient financial services teams. As the Patient Financial Service Director at Memorial Medical Center, she is responsible for overseeing all aspects of the hospital's revenue cycle management, including patient registration, billing, collections, and financial assistance programs.
Experience Summary
Current Role
As Patient Financial Service Director at Memorial Medical Center since 1993, Cheryl has played a pivotal role in optimizing the organization's financial performance and enhancing patient satisfaction. She leads a team of 35 patient accounts representatives and oversees an annual revenue cycle of over $150 million. Under her leadership, Memorial Medical Center has achieved consistent year-over-year improvements in cash collections, reduced A/R days, and increased patient financial assistance utilization.
Career Progression
Prior to joining Memorial Medical Center, Cheryl held various patient financial services roles within the local healthcare system, gaining valuable experience in revenue cycle management, medical coding, and patient advocacy. Her career progression and breadth of expertise have positioned her as a respected leader and subject matter expert within the regional healthcare community.
Academic Background
Cheryl holds a Bachelor of Business Administration degree with a concentration in Accounting from the University of Texas. She is a Certified Healthcare Financial Professional (CHFP) and maintains active membership in the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Medical coding and billing
- Financial assistance program management
- Team leadership and process improvement
Professional Impact
Under Cheryl's leadership, Memorial Medical Center has achieved notable improvements in key financial metrics, including a 12% increase in cash collections and a 20% reduction in A/R days over the past 3 years. She has also spearheaded the implementation of a comprehensive financial assistance program, which has resulted in a 25% increase in patient eligibility and utilization.
Cheryl's expertise and commitment to excellence have earned her recognition within the local healthcare community. She regularly presents at regional HFMA conferences and serves as a mentor to aspiring patient financial services professionals.
Conclusion
With her extensive experience, strong leadership skills, and dedication to optimizing healthcare financial operations, Cheryl Mitchell is poised to continue making a meaningful impact on the patients and communities served by Memorial Medical Center.
