Professional Overview
Cheryl Ng is a seasoned operations management professional currently serving as a Senior Operations Manager. Her expertise lies in managing complex operations, leading teams, and driving business growth in the BPO industry.
Experience Summary
Current Role
As a Senior Operations Manager at Concentrix, Cheryl has been instrumental in overseeing daily operations, managing teams, and ensuring seamless delivery of services since 2015. Although specific key responsibilities and achievements are not provided, her current role underscores her ability to navigate the complexities of operations management.
Career Progression
Cheryl's career progression indicates significant growth, from her early role as a Program Leader at eTelecare Global Solutions to her current position. Notably, she held the position of Senior Team Manager (Shift Lead) at Convergys, showcasing her ability to lead and manage teams effectively.
Academic Background
Cheryl holds a Bachelor of Science in Mathematics Major in Computer Science in Computer Programming/Programmer, General from the University of Santo Tomas, completed between 1998 and 2002.
Areas of Expertise
Given her extensive experience in operations management within the BPO industry, Cheryl's areas of expertise likely include:
- Industry-specific skills in managing BPO operations
- Technical competencies in computer programming and IT
- Leadership and management capabilities, with a focus on team management and operational oversight
Professional Impact
Although specific notable projects or initiatives are not detailed, Cheryl's long-standing tenure as a Senior Operations Manager suggests significant contributions to Concentrix's operational efficiency and growth.
Conclusion
Cheryl Ng's professional trajectory highlights steady growth and a strong focus on operations management within the BPO sector. Currently, she continues to leverage her expertise to drive operational excellence. Her value proposition lies in her ability to manage complex operations, lead high-performing teams, and contribute to business growth, making her a valuable asset in her field.
