Professional Role and Responsibilities
Chetan Kapadia currently holds the position of Solutions Architect at Regal InfoNet, based in Mumbai, Maharashtra, India. He has served in this role since January 2011, accumulating over 14 years of experience in this capacity. His primary professional focus is the design and development of CRM (Customer Relationship Management) systems and sales automation software solutions tailored for multiple business verticals. He is credited with architecting the entire database and graphical user interface (GUI) of these CRM systems, highlighting a strong technical expertise in software architecture and user-centric design.
Beyond his Solutions Architect role, Chetan has also acted as a Zoho CRM Consultant at Regal InfoNet since 2018, leveraging his certified expertise in Zoho CRM and related business applications. His consultancy role includes helping international businesses implement, optimize, and automate their sales and marketing functions through Zoho CRM, Books, and Inventory modules, indicating a comprehensive understanding of integrated business process automation.
Career History and Expertise
- Regal InfoNet (2011–present): Solutions Architect, CRM and sales automation software design and implementation.
- Zoho CRM Consultant at Regal InfoNet (2018–present): Specialized in Zoho CRM solutions for global clients.
- Tally Solutions Pvt Ltd (2010–present): Solution Architect role, contributing to business software systems.
- Trade Wings Limited (1999–2001): Vice President, demonstrating leadership experience in business operations and technology integration.
His career spans over two decades with a clear inclination towards CRM systems, business automation, and enterprise software architectures. The longevity and diversity of his roles at Regal InfoNet and prior companies reflect a deep domain expertise in IT solutions facilitating sales and marketing effectiveness.
Technical Skills and Certifications
- Certified Zoho CRM Expert with over 20 years of business and IT experience.
- Proficient in the development and customization of Sales Automation Software solutions.
- Education includes a Bachelor of Science (Physics) degree from the University of Mumbai and technical certifications such as:
- Certificate Course in Oracle and SQL (Tata Unisys, 1995–1996)
- JAVA Certification (NIIT, 2004–2005)
- Diploma in System Management (HDSM, NIIT, 1990–1991)
- Oracle (DBA) training (Tata Unisys, 1993)
These educational credentials and technical certifications underpin his capability to design robust, scalable database-driven applications and integrate complex software systems for business automation.
Contributions and Client Impact
Chetan Kapadia is recognized for the design and development of the entire database and GUI architecture of CRM software solutions tailored for diverse business sectors, which indicates practical deployment of complex IT solutions enhancing client sales workflows. Regal InfoNet, under his technical leadership, is known for providing highly automated billing and CRM software that improves operational efficiency for businesses, as evidenced by client testimonials and case studies referenced through channel partner programs and user feedback.
His professional profile positions him as a key architect capable of customizing Zoho CRM to enable clients’ sales and marketing automation, thereby helping B2B firms to boost sales, engage customers more effectively, and drive business growth. The implementation of integrated systems like Zoho CRM, Books, and Inventory, managed under his consultancy, reflects a holistic approach to digital transformation for businesses.
Location and Contact Context
Based in the Mumbai/Thane region, Chetan Kapadia operates within India’s commercial IT hub, facilitating regional and international client engagements. His active LinkedIn profile ([linkedin.com/in/chetan-kapadia-42783014](https://in.linkedin.com/in/chetan-kapadia-42783014)) and a YouTube channel hosting videos on sales and marketing automation reflect ongoing engagement with digital and social media platforms to share professional insights.
Overall, Chetan Kapadia emerges as a seasoned Solutions Architect and Zoho CRM expert with over 20 years of domain experience in CRM system architecture, sales and marketing automation, and enterprise software solutions delivery. His combined roles at Regal InfoNet and prior organizations underscore a comprehensive expertise in building and customizing CRM platforms that streamline sales and business processes for diverse industries.
