Chike Chukwuma, Chief Operations Officer (COO)
New York, New York, United States
Professional Overview
Chike Chukwuma is an accomplished operations and customer success executive with over 15 years of experience driving business transformation and operational excellence across the technology and digital media industries. As the Chief Operations Officer (COO) at Invisibly, Chike is responsible for overseeing all aspects of the company's operations, including product delivery, customer support, and business process optimization.
Experience Summary
Current Role
As the COO of Invisibly, Chike is instrumental in shaping the company's operational strategy and driving efficient, scalable workflows to support rapid growth. He leads a team of cross-functional experts to ensure seamless product delivery, flawless customer experiences, and continuous process improvements. Under Chike's leadership, Invisibly has achieved significant operational efficiencies, improved customer satisfaction, and positioned the company for long-term sustainable growth.
Career Progression
Prior to his current role, Chike held various leadership positions at Invisibly, including Vice President of Product Operations, Vice President of Partnerships, and Vice President of Customer Success and Enablement. In these roles, he spearheaded the development of strategic partnerships, optimized customer onboarding and support processes, and implemented data-driven decision-making to enhance the overall customer experience.
Earlier in his career, Chike held customer-facing and operations roles at leading technology and digital media companies, such as PubMatic and Rakuten Marketing. He demonstrated a strong track record of driving operational improvements, fostering cross-functional collaboration, and delivering measurable results that positively impacted the bottom line.
Academic Background
Chike holds a Bachelor of Science degree in Business Administration from the University of Pennsylvania, where he graduated with distinction.
Areas of Expertise
- Operations management and process optimization
- Customer success and enablement
- Strategic partnerships and business development
- Data-driven decision-making and performance monitoring
- Cross-functional team leadership and collaboration
Professional Impact
Throughout his career, Chike has played a pivotal role in driving operational excellence and enhancing customer experiences. At Invisibly, he has overseen the implementation of streamlined workflows and data-driven decision-making processes, resulting in a 25% increase in customer satisfaction and a 20% improvement in operational efficiency. Additionally, Chike has been instrumental in forging strategic partnerships that have expanded Invisibly's market reach and diversified its revenue streams.
Conclusion
With his exceptional operations leadership, strategic mindset, and deep industry expertise, Chike Chukwuma is poised to continue driving Invisibly's operational success and positioning the company for long-term growth and market leadership.
