Chip Sewell

Service Manager

Professional Overview

Chip Sewell is an experienced Service Manager with a proven track record of driving operational efficiency and enhancing customer satisfaction within the automotive industry. With over 25 years of diverse experience, he has developed a comprehensive skillset encompassing service management, team leadership, and business optimization.

Experience Summary

Current Role

As the Service Manager at Carl Black Automotive Group, Chip is responsible for overseeing all service operations, including maintenance, repairs, and customer service. He leads a team of skilled technicians, service advisors, and support staff, ensuring seamless workflow and exceptional customer experiences. Under his guidance, the service department has consistently exceeded customer satisfaction targets, earning a reputation for quality workmanship and timely service.

Career Progression

Prior to his current role, Chip served as the Service Manager at J. Martin Automotive, where he streamlined processes, implemented data-driven decision-making, and fostered a culture of continuous improvement. Before that, he held positions as an Assistant Service Manager at Jim Tidwell Ford and Steve Rayman Chevrolet, honing his leadership abilities and developing a deep understanding of the automotive service industry.

Earlier in his career, Chip gained valuable experience in various roles at Carl Black of Kennesaw - Chevrolet Buick GMC Trucks, including Sales Associate, Finance Manager, and Assistant Service Manager. This diverse background has equipped him with a well-rounded perspective and the ability to navigate complex automotive operations effectively.

Academic Background

Chip holds a bachelor's degree in Automotive Technology from the University of Georgia, where he graduated with distinction. His specialized education has provided a strong foundation for his technical expertise and strategic decision-making in the industry.

Areas of Expertise

• Automotive service management and operations

• Team leadership and employee development

• Continuous process improvement and optimization

• Customer service and satisfaction enhancement

• Financial analysis and budgeting

• Inventory management and parts procurement

Professional Impact

Throughout his career, Chip has spearheaded numerous initiatives that have driven measurable improvements in service department performance. Notable achievements include:

• Implemented a comprehensive training program that increased technician productivity by 15% and reduced customer wait times by 20%

• Redesigned the service department layout, resulting in a 25% increase in service bay utilization and a 12% reduction in operating costs

• Developed and executed a proactive customer outreach strategy that boosted customer retention by 18% and generated a 10% increase in repeat business

Conclusion

With his exceptional service management expertise, strong leadership skills, and a commitment to continuous improvement, Chip Sewell is poised to continue driving positive impact within the automotive industry. His proven ability to optimize operations, enhance customer satisfaction, and develop high-performing teams make him a valuable asset to any service-focused organization.