Chris Crosby - Seasoned CX Executive and Serial Entrepreneur

Professional Overview

Chris Crosby is a dynamic and accomplished CX executive and serial entrepreneur with a proven track record of driving innovation, growth, and operational excellence across the customer experience (CX) and technology industries. As the CEO of multiple successful ventures, he leverages his deep expertise in CX strategy, call center technology, and go-to-market execution to help organizations transform their customer engagement capabilities and drive sustainable business success.

Experience Summary

Current Roles

CEO, VenturesCX (2022 - Present)

Responsible for leading the strategic vision, growth, and operational management of VenturesCX, a premier CX consulting and technology services firm

Spearheading the development and implementation of innovative CX solutions that help clients enhance customer loyalty, optimize contact center performance, and drive measurable business impact

Fostering a culture of innovation, collaboration, and continuous improvement to enable VenturesCX's team of CX experts to deliver exceptional client outcomes

Founder & CEO, EndeavorCX (2024 - Present)

Launched EndeavorCX, a cutting-edge CX technology startup, to develop and commercialize next-generation customer engagement platforms

Driving the company's product roadmap, go-to-market strategy, and strategic partnerships to disrupt the CX technology landscape

Founder & CEO, Inflection CX (2021 - Present)

Established Inflection CX to provide strategic CX consulting and advisory services to help organizations navigate the evolving customer experience landscape

Leveraging deep industry expertise and a customer-centric approach to enable clients to optimize their CX operations, enhance customer loyalty, and achieve sustainable growth

Career Progression

Founder & CEO, Xaqt (2017 - 2023)

Founded and led Xaqt, a successful CX technology company, guiding it through a period of rapid growth and market expansion

Spearheaded the development and deployment of innovative CX solutions that empowered clients to deliver exceptional customer experiences

Drove strategic partnerships and M&A initiatives to strengthen Xaqt's market position and capabilities

Founder & CEO, Inflection Point Global (2011 - 2017)

Established Inflection Point Global, a CX consultancy, and grew it into a respected industry player

Worked closely with clients to develop and implement comprehensive CX strategies, driving measurable improvements in customer satisfaction and business performance

Global Go-to-Market, Cisco (2007 - 2011)

Played a pivotal role in Cisco's global go-to-market strategy, contributing to the company's market leadership in networking and collaboration technologies

Academic Background

Chris holds a Bachelor of Science in Business Administration from the University of Illinois at Urbana-Champaign, with a focus on Marketing and Entrepreneurship.

Areas of Expertise

Customer Experience (CX) Strategy and Transformation

Call Center and Contact Center Operations

CX Technology and Innovation

Go-to-Market Strategy and Execution

Entrepreneurship and Business Development

Mergers and Acquisitions

Professional Impact

Transformed the customer engagement capabilities of dozens of leading organizations, driving improvements in customer satisfaction, operational efficiency, and business performance

Spearheaded the development and commercialization of innovative CX technologies that have disrupted the industry and empowered clients to deliver exceptional customer experiences

Actively contributes to the CX community through thought leadership, speaking engagements, and industry-leading publications

Conclusion

With his exceptional track record of entrepreneurial success, deep industry expertise, and a relentless focus on customer-centric innovation, Chris Crosby is poised to continue driving transformative change in the customer experience landscape. As a seasoned CX executive and serial entrepreneur, he is dedicated to empowering organizations to elevate their customer engagement capabilities and achieve sustained competitive advantage.