Professional Overview
Chris Paquet is an experienced Internal Service Advisor with a strong background in the automotive industry. He specializes in providing exceptional customer service, technical support, and problem-solving for clients in the vehicle refinishing and collision repair sectors.
Experience Summary
Current Role
As the Internal Service Advisor at Carl Black Automotive Group, Chris is responsible for serving as the primary point of contact for customers, handling inquiries, and coordinating the delivery of high-quality automotive services. He leverages his extensive technical expertise to troubleshoot issues, provide solutions, and ensure a seamless customer experience.
Career Progression
Prior to his current role, Chris held various positions within the automotive refinishing industry. He served as a Refinish Technical Support Specialist at FinishMaster, Inc., where he provided guidance and training to customers on the proper use of automotive paint and coatings. Additionally, he worked as an Automotive Refinish Technician and Light Body Work Specialist at Joe Hudson's Collision Center, as well as the Lead Automotive Refinish Technician and Department Supervisor at AutoNation Collision Center, where he demonstrated strong leadership and problem-solving skills.
Academic Background
Chris holds a Certificate in Automotive Refinishing from a local technical college, where he specialized in advanced painting techniques, color matching, and vehicle repair procedures.
Areas of Expertise
- Automotive refinishing and collision repair
- Technical troubleshooting and problem-solving
- Customer service and client relations
- Team leadership and process optimization
Professional Impact
Throughout his career, Chris has consistently demonstrated his commitment to excellence and customer satisfaction. In his previous roles, he played a key role in implementing new procedures and training programs that improved efficiency, reduced turnaround times, and enhanced the overall customer experience. His technical expertise and problem-solving skills have earned him a reputation as a trusted advisor among his peers and industry partners.
Conclusion
With over 20 years of experience in the automotive industry, Chris Paquet is a seasoned professional who continues to deliver exceptional service and drive positive outcomes for his clients. His combination of technical acumen, customer-centric approach, and leadership skills make him a valuable asset to the Carl Black Automotive Group team.
