Professional Summary
Professional Overview
Christian Lett is an experienced digital and operations leader, currently serving as the Senior Manager of Digital Experience for EMEA at Subway. With a strong background in ecommerce, delivery, and strategic project management, he specializes in driving innovation and optimizing omnichannel customer experiences within the food and retail industry.
Experience Summary
Current Role
As the Senior Manager of Digital Experience for EMEA at Subway, Christian is responsible for leading the development and implementation of digital initiatives that enhance the customer journey across the region. He oversees the strategic planning, execution, and continuous improvement of Subway's online ordering platforms, delivery services, and other digital touchpoints. Under his leadership, the company has achieved significant growth in digital sales and customer engagement.
Career Progression
Prior to joining Subway, Christian held various senior-level roles in the food and hospitality industry. As the Head of Strategic Projects (Delivery & Collection) at PizzaExpress, he spearheaded the successful integration of new delivery and click-and-collect capabilities, resulting in a 25% increase in online orders. At Dirty Bones, he served as the Head of Delivery and Ecommerce, where he implemented a data-driven approach to optimize the brand's digital presence and delivery operations. Earlier in his career, Christian gained valuable experience as a Delivery Manager at GAIL's Bakery and in various ecommerce and operations roles at Pret A Manger.
Academic Background
Christian holds a Bachelor's degree in Business Management from the University of Sussex, where he graduated with honors. He has also completed several industry-relevant training programs and certifications, further enhancing his expertise in digital transformation, supply chain optimization, and customer experience management.
Areas of Expertise
- Digital strategy and innovation
- Ecommerce and online ordering optimization
- Delivery and fulfillment operations
- Omnichannel customer experience management
- Data-driven decision making and performance analysis
- Cross-functional team leadership and project management
Professional Impact
Throughout his career, Christian has consistently demonstrated his ability to drive tangible business results through his strategic vision and operational excellence. His leadership in implementing successful digital initiatives has contributed to significant revenue growth and improved customer satisfaction for the organizations he has served. Christian is widely recognized as a forward-thinking and collaborative leader who is committed to driving the digital transformation of the food and retail industry.
Conclusion
With his extensive experience, proven track record of success, and deep industry expertise, Christian Lett is poised to continue making a significant impact as the Senior Manager of Digital Experience for EMEA at Subway. His passion for innovation, data-driven decision making, and customer-centric approach make him a valuable asset in the evolving digital landscape of the food and retail industry.
