Professional Overview
Christian Sajonia is a seasoned operations management professional currently serving as a Senior Operations Manager, with a strong background in customer service and team management. His key expertise areas include strategic operations management, team leadership, and customer service excellence, with an industry focus on business process outsourcing.
Experience Summary
Current Role
As a Senior Operations Manager at Alorica from 2021 to 2024, Christian's key responsibilities included overseeing daily operations, driving process improvements, and ensuring high-quality customer service delivery. Although specific achievements are not detailed, his role underscores his capabilities in managing complex operational environments and leading teams towards excellence.
Career Progression
Christian Sajonia's career trajectory showcases steady growth and increasing responsibilities. Starting as a Customer Service Representative at SYKES from 2014 to 2015, he then moved to Alorica, where he progressed through roles such as Customer Service Representative (2015-2016), Team Lead Manager (2016-2017), and Operations Manager (2017-2021) before assuming his current position as Senior Operations Manager. This progression highlights his adaptability, leadership potential, and ability to contribute significantly at each career stage.
Academic Background
Christian holds a degree in Entrepreneurship Major In Finance from Quezon City University (2010-2014) and is pursuing a Master of Business Administration with a focus on Marketing from the Polytechnic University of the Philippines (started in 2021). His academic background in entrepreneurship and finance, complemented by his pursuit of an MBA, equips him with a strong foundation in business principles and marketing strategies.
Areas of Expertise
Christian's areas of expertise include:
- Industry-specific skills: Deep understanding of the business process outsourcing industry, particularly in customer service operations.
- Technical competencies: Proficiency in operational management tools and software, with the ability to adapt to new technologies.
- Leadership and management capabilities: Proven ability to lead and manage teams, drive process improvements, and ensure high-quality service delivery.
Professional Impact
Although specific details on notable projects, initiatives, or measurable achievements are not available, Christian's career progression and current role as a Senior Operations Manager indicate his capacity to contribute meaningfully to his organization and the industry at large.
Conclusion
Christian Sajonia's professional trajectory is characterized by consistent growth, a strong educational foundation, and a deepening expertise in operations management and customer service. Currently focused on strategic operations management, his value proposition lies in his ability to lead teams, drive operational excellence, and contribute to the growth and success of his organization.
