Professional Summary
Professional Overview
Christina Ferrer is a seasoned healthcare executive with extensive expertise in patient financial services. As the Director of Patient Financial Services at Baptist Health South Florida, she spearheads the strategic management and operational oversight of the organization's patient billing, collections, and revenue cycle processes.
Experience Summary
Current Role
In her current position, Christina is responsible for leading a team of financial specialists to ensure the efficient and compliant administration of patient accounts. She oversees the implementation of best practices, the development of innovative revenue cycle strategies, and the optimization of financial performance metrics. Under her guidance, the patient financial services department has achieved significant improvements in cash flow, bad debt reduction, and patient satisfaction.
Career Progression
Prior to her role at Baptist Health, Christina served as the Assistant Director of Patient Financial Services at Memorial Healthcare System, where she played a pivotal role in streamlining operational workflows and implementing advanced data analytics to enhance revenue cycle management. Her proven track record of success in the healthcare industry has established her as a respected leader in the field of patient financial services.
Academic Background
Christina holds a Bachelor of Science in Accounting from the University of Miami, where she graduated cum laude. She is a Certified Healthcare Financial Professional (CHFP) and maintains an active membership with the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient billing and collections
- Financial reporting and analytics
- Process improvement and optimization
- Team leadership and talent development
Professional Impact
During her tenure at Baptist Health, Christina has spearheaded the implementation of a comprehensive patient financial services strategy, resulting in a 12% reduction in bad debt and a 15% increase in patient collections. Her innovative approach to leveraging data-driven insights has enabled the organization to enhance its financial performance and improve the overall patient experience.
Conclusion
With her unwavering commitment to excellence and a proven track record of driving operational and financial success, Christina Ferrer is poised to continue making a lasting impact in the healthcare industry. Her deep understanding of patient financial services, coupled with her strong leadership skills, make her a valuable asset to Baptist Health South Florida and the communities it serves.
