Professional Summary
Professional Overview
Christina Tiger is a seasoned Lead Financial Counselor and Customer Service Specialist with extensive experience in the healthcare industry. Her expertise lies in providing comprehensive financial counseling, customer service excellence, and effective account management.
Experience Summary
Current Role
As the Lead Financial Counselor/Customer Service Specialist at Saint Francis Healthcare System, Christina is responsible for guiding patients through the complex financial aspects of their healthcare journeys. She serves as a trusted advisor, assisting patients in understanding their insurance coverage, navigating the billing process, and identifying suitable payment options. Christina's exceptional customer service skills and attention to detail have made her a valuable asset to the organization.
Career Progression
Prior to her current role, Christina held various positions within the Saint Francis Healthcare System, including Financial Counselor and Accounts Receivable Representative. In these roles, she developed a comprehensive understanding of healthcare finance, account management, and patient advocacy. Her ability to effectively communicate with patients, negotiate payment plans, and resolve complex financial issues has been instrumental in her career growth.
Academic Background
Christina holds a Bachelor's degree in Business Administration, with a focus on Finance. Her academic achievements and commitment to continuous learning have equipped her with a strong foundation in financial management, data analysis, and problem-solving.
Areas of Expertise
- Healthcare finance and billing
- Patient financial counseling and advocacy
- Customer service excellence
- Account management and dispute resolution
- Data analysis and reporting
- Effective communication and interpersonal skills
Professional Impact
Throughout her career, Christina has demonstrated a track record of delivering exceptional customer service and financial guidance to patients. She has played a pivotal role in implementing process improvements that have enhanced patient satisfaction and reduced accounts receivable. Her commitment to providing personalized solutions and her ability to navigate complex healthcare systems have earned her the respect of her colleagues and the trust of the patients she serves.
Conclusion
With her extensive experience, strong financial acumen, and unwavering dedication to customer service, Christina is poised to continue making a meaningful impact on the healthcare industry. She is committed to leveraging her skills and knowledge to ensure that patients receive the financial support and guidance they need to navigate the complex landscape of healthcare.
