Christine Adoni

Director of Customer Success

Professional Overview
Christine Adoni is an experienced customer success leader with a strong background in the human capital management (HCM) and health and wellness industries. As the Director of Customer Success at TELUS Health | TELUS Santé, she is responsible for leading a team that delivers exceptional client experiences and drives measurable business outcomes for the organization's growing customer base.

Experience Summary

Current Role
In her current role as Director of Customer Success at TELUS Health | TELUS Santé, Christine is responsible for overseeing the delivery of comprehensive customer success strategies, including onboarding, implementation, and ongoing support for the company's suite of health and wellness solutions. She works closely with cross-functional teams to ensure client satisfaction, retention, and the achievement of desired business objectives.

Career Progression
Prior to her current position, Christine held various leadership roles at LifeWorks (acquired by TELUS Health) and Ceridian HCM, where she demonstrated a strong track record of driving revenue growth, cultivating strategic partnerships, and optimizing customer engagement. As the Vice President of Account Management at Ceridian HCM, she led a team of account executives and successfully retained and expanded the company's client base.

Academic Background
Christine holds a bachelor's degree in Marketing from the University of Pennsylvania, where she graduated with honors.

Areas of Expertise

• Customer success strategy and execution

• Client relationship management and retention

• HCM and health and wellness technology solutions

• Account management and revenue growth

• Cross-functional team leadership and collaboration

Professional Impact
Throughout her career, Christine has demonstrated a proven ability to translate customer needs into strategic initiatives that drive measurable business results. At LifeWorks, she played a key role in the successful integration of the company's customer success practices following the TELUS Health acquisition, ensuring a seamless transition for clients. Additionally, her leadership in account management at Ceridian HCM contributed to the company's strong customer satisfaction and revenue performance.

Conclusion
With her extensive experience in the HCM and health and wellness industries, coupled with her proven track record of delivering exceptional customer success, Christine Adoni is poised to continue driving transformative outcomes for TELUS Health | TELUS Santé and its growing customer base.