Professional Summary

Professional Overview

Christine Gendron is a seasoned Patient Financial Services professional with a diverse background in the healthcare industry. She currently serves as a Patient Financial Services Specialist, leveraging her expertise to provide exceptional financial support and guidance to patients at Concord Hospital Health System and LRGHealthcare.

Experience Summary

Current Role

As a Patient Financial Services Specialist, Christine is responsible for managing patient accounts, processing claims, and ensuring timely reimbursement from insurance providers. She works closely with patients to understand their financial needs, explore payment options, and facilitate the resolution of billing-related inquiries. Through her exceptional customer service and problem-solving skills, Christine has consistently contributed to the financial well-being of the healthcare organizations she serves.

Career Progression

Prior to her current roles, Christine held various positions within the healthcare industry, including Patient Services Specialist at Speare Memorial Hospital, Personal Care Assistant, and Licensed Nursing Assistant (LNA) at Golden View Health Center and Lutheran Health Network. Her diverse experience has equipped her with a comprehensive understanding of the healthcare system and the unique needs of patients.

Academic Background

Christine holds a high school diploma, providing a strong foundation for her extensive on-the-job training and experience in the patient financial services field.

Areas of Expertise

• Patient account management

• Insurance claims processing and reimbursement

• Patient financial counseling and education

• Billing and invoicing procedures

• Healthcare compliance and regulatory knowledge

• Exceptional customer service and problem-solving skills

Professional Impact

Throughout her career, Christine has made significant contributions to the financial well-being of the healthcare organizations she has served. Her attention to detail, commitment to patient satisfaction, and ability to navigate complex financial processes have been instrumental in optimizing revenue cycle management and enhancing the overall patient experience.

Conclusion

With her extensive experience, strong technical skills, and unwavering dedication to patient care, Christine Gendron is a valuable asset to the healthcare industry. She is poised to continue her professional growth and positively impact the financial and operational success of the healthcare organizations she serves.