Christine Olson

Senior Director of Product Management - Payments and Commerce

Professional Overview
Christine Olson is a seasoned product management executive with over a decade of experience leading innovative payment and commerce solutions for leading retail brands. As the Senior Director of Product Management - Payments and Commerce at Best Buy, she oversees the strategic development and rollout of cutting-edge payment technologies and commerce experiences that drive revenue growth and enhance customer satisfaction.

Experience Summary

Current Role
In her current role at Best Buy, Christine is responsible for spearheading the company's payment and commerce product strategy. She leads a team of product managers, designers, and engineers in defining the roadmap, prioritizing features, and delivering seamless omnichannel experiences for Best Buy's customer base. Under her leadership, the company has introduced several industry-first payment options and commerce innovations that have significantly boosted customer engagement and loyalty.

Career Progression
Prior to joining Best Buy, Christine held various product management roles at Montgomery Ward, where she played a pivotal role in modernizing the company's payment infrastructure and expanding its online commerce capabilities. She has a proven track record of driving strategic initiatives, fostering cross-functional collaboration, and delivering measurable business results.

Academic Background
Christine holds a Bachelor of Science in Management Information Systems from the University of Minnesota. She is a frequent speaker at industry conferences and has been recognized for her contributions to the field of product management.

Areas of Expertise

• Payment technology and commerce solutions

• Omnichannel customer experience design

• Agile product development and delivery

• Data-driven decision making

• Strategic planning and execution

• Cross-functional leadership and team building

Professional Impact
During her tenure at Best Buy, Christine has spearheaded the implementation of several groundbreaking payment and commerce initiatives, including the launch of a seamless mobile checkout experience, the integration of a Buy Now, Pay Later solution, and the rollout of a personalized loyalty program. These efforts have resulted in a 15% increase in online conversion rates and a 20% boost in customer retention.

Conclusion
With her deep expertise in payments and commerce, Christine is a respected leader in the retail industry. Her ability to drive innovation, foster collaboration, and deliver tangible business results makes her a valuable asset to Best Buy as the company continues to evolve its digital offerings and enhance the customer experience.