Christine Roller

Financial Clearance Manager

Professional Overview

Christine Roller is an experienced healthcare professional with a strong background in patient access and financial clearance management. As the Financial Clearance Manager at Monument Health, she leverages her expertise to streamline financial processes, ensure regulatory compliance, and enhance the overall patient experience.

Experience Summary

Current Role

As the Financial Clearance Manager at Monument Health, Christine is responsible for overseeing the financial clearance process, including pre-registration, insurance verification, and patient financial counseling. She works closely with the patient access team to optimize workflows, reduce denials, and improve financial outcomes for the organization. Under her leadership, the financial clearance team has achieved a significant reduction in claim denials and an increase in patient satisfaction scores.

Career Progression

Prior to her current role, Christine served as the Patient Access Manager at Monument Health, where she spearheaded initiatives to improve patient flow, enhance staff training, and implement new technologies to enhance the patient experience. Before that, she held the position of Patient Access Supervisor, where she played a critical role in optimizing patient registration and scheduling processes, ultimately contributing to improved operational efficiency and patient satisfaction.

Academic Background

Christine holds a Bachelor's degree in Healthcare Administration from the University of South Dakota, where she graduated with honors. She is committed to continuous learning and has completed various industry-specific certifications, including the Certified Revenue Cycle Representative (CRCR) credential from the National Association of Healthcare Access Management (NAHAM).

Areas of Expertise

• Financial Clearance and Revenue Cycle Management

• Patient Access and Registration Processes

• Insurance Verification and Prior Authorization

• Regulatory Compliance and Reporting

• Team Leadership and Operational Optimization

• Patient Engagement and Satisfaction Improvement

Professional Impact

During her tenure at Monument Health, Christine has played a pivotal role in enhancing the organization's financial performance and patient experience. Her strategic initiatives have resulted in a 15% reduction in claim denials, a 20% increase in point-of-service collections, and a 12% improvement in patient satisfaction scores. Christine's contributions have been recognized by her peers, and she is frequently invited to share her best practices at industry conferences and workshops.

Conclusion

With her extensive experience in healthcare operations, financial management, and patient-centric initiatives, Christine Roller is poised to continue making a significant impact on the healthcare industry. Her dedication to improving processes, driving innovation, and delivering exceptional patient care makes her a valuable asset to the Monument Health team.