Christine Roller
Financial Clearance Manager
Professional Overview
Christine Roller is a seasoned professional with extensive experience in the healthcare industry, specializing in financial clearance and revenue cycle management. With a strong background in patient access, she has honed her skills in streamlining financial processes, ensuring accurate patient data, and maximizing reimbursements for healthcare providers.
Experience Summary
Current Role
As the Financial Clearance Manager at Monument Health, Christine is responsible for overseeing the financial clearance process, including verifying insurance eligibility, obtaining pre-authorizations, and managing patient financial accounts. She has implemented process improvements that have resulted in a 15% reduction in denial rates and a 20% increase in first-pass payment resolution.
Career Progression
Prior to her current role, Christine served as the Patient Access Manager at Monument Health, where she led a team of patient access representatives and successfully implemented a new electronic registration system, which improved patient satisfaction scores by 18%. She also held the position of Patient Access Supervisor, where she played a key role in training and developing the revenue cycle team, contributing to a 12% increase in clean claims submission.
Academic Background
Christine holds a Bachelor of Science in Healthcare Administration from the University of South Dakota. She is a Certified Revenue Cycle Representative (CRCR) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Financial clearance and revenue cycle management
- Patient access and registration
- Insurance eligibility verification
- Pre-authorization and prior authorization processing
- Denial management and claims resolution
- Regulatory compliance and industry best practices
Professional Impact
Christine's contributions have been instrumental in improving the financial performance and patient experience at Monument Health. Her strategic approach to financial clearance has resulted in significant cost savings and improved cash flow for the organization. Additionally, she has been actively involved in industry associations, sharing her expertise and contributing to the development of best practices in revenue cycle management.
Conclusion
With her extensive experience, deep industry knowledge, and proven track record of success, Christine Roller is a valuable asset to the healthcare industry. As the Financial Clearance Manager at Monument Health, she continues to drive innovation and deliver tangible results that positively impact the organization and the patients it serves.
