Christy Biggerstaff
Director, Patient Financial Services
Professional Overview
Christy Biggerstaff is an experienced healthcare finance professional with a strong track record of driving operational excellence and optimizing patient financial services. As the Director of Patient Financial Services at T.J. Regional Health, she oversees a team responsible for billing, collections, and financial assistance programs, ensuring the delivery of exceptional customer service and revenue cycle management.
Experience Summary
Current Role
As the Director of Patient Financial Services at T.J. Regional Health since 2018, Christy is responsible for leading the organization's patient financial services department. In this role, she has:
- Streamlined billing processes and implemented new technologies, resulting in a 20% reduction in days in accounts receivable
- Developed and executed targeted strategies to increase patient collections, contributing to a 15% improvement in cash flow
- Established robust financial assistance programs, increasing the availability of charity care and reducing uncompensated care costs by 12%
- Fostered a culture of continuous improvement, leading to a 95% patient satisfaction rating for the financial services department
Career Progression
Prior to her current role, Christy served as the Decision Support Coordinator at TJ Samson Community Hospital, where she analyzed financial data and provided strategic recommendations to improve operational efficiency. Earlier in her career, she gained experience as a high school soccer coach, honing her leadership and team-building skills.
Academic Background
Christy holds a Bachelor of Science degree in Business Administration from Western Kentucky University, with a concentration in Finance.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Healthcare billing and collections
- Financial data analysis and reporting
- Strategic planning and process improvement
- Team leadership and employee development
Professional Impact
Throughout her career, Christy has demonstrated a commitment to optimizing patient financial services and improving the overall financial performance of healthcare organizations. Her innovative approach and data-driven decision making have resulted in tangible improvements to the bottom line and enhanced patient experience.
Conclusion
With her extensive experience in healthcare finance and a proven track record of success, Christy Biggerstaff is a valuable asset to T.J. Regional Health. Her expertise in revenue cycle management, patient financial services, and strategic planning positions her as a key contributor to the organization's continued growth and success.
