Professional Overview
Cibele Felisberto is a seasoned professional currently serving as CXM/Gestão Parceiros de Negócio - Estratégia, projetos e inovação at banco BV in Belo Horizonte, State of Minas Gerais, Brazil. Her key expertise areas include customer experience management, business strategy, project management, and innovation, with a focus on the financial services industry.
Experience Summary
Current Role
Cibele Felisberto is currently working as CXM/Gestão Parceiros de Negócio - Estratégia, projetos e inovação at banco BV, a position she has held since March 2021. Her current role involves developing and implementing business strategies, managing projects, and driving innovation to enhance customer experience and partner relationships.
Career Progression
Prior to her current role, Cibele held various positions, including Customer Relations at Inter, Comercial e Inteligência de Mercado at Conata Engenharia, and several roles at Direcional Engenharia, including Supervisora Comercial e Inteligência de Mercado, Analista de Inteligência de Mercado, and Analista Comercial. These roles have equipped her with a strong foundation in customer relations, market intelligence, and commercial operations.
Areas of Expertise
Cibele's areas of expertise include:
- Customer experience management
- Business strategy development and implementation
- Project management
- Innovation and process improvement
- Partner relationship management
- Market intelligence and analysis
Professional Impact
Although specific details on notable projects, industry contributions, and measurable achievements are not available, Cibele's career progression and current role suggest a strong ability to drive business growth, improve customer experience, and foster strategic partnerships.
Conclusion
Cibele Felisberto's professional trajectory reflects a committed and results-driven individual with a strong background in customer experience management, business strategy, and innovation. Currently focused on driving business growth and improving customer experience at banco BV, she brings significant value to her organization through her expertise, leadership, and management capabilities.
