Cindy Snow
VP of Customer Success, Core10
Professional Overview
Cindy Snow is an accomplished customer success executive with over 15 years of experience in the fintech and e-commerce industries. As the VP of Customer Success at Core10, she is responsible for leading a team of dedicated professionals who ensure exceptional post-sale support and client satisfaction. Cindy's expertise spans product management, operations, and strategic client engagement, making her a valuable asset in driving business growth and customer loyalty.
Experience Summary
Current Role
As the VP of Customer Success at Core10, Cindy is responsible for overseeing the delivery of exceptional customer experiences. She leads a team of customer success managers and technical support specialists, ensuring they provide proactive guidance, timely issue resolution, and strategic partnership to Core10's growing client base. Under Cindy's leadership, the customer success team has achieved a customer retention rate of over 95% and has been instrumental in securing numerous client referrals and upsell opportunities.
Career Progression
Prior to joining Core10, Cindy held various leadership roles in the fintech and e-commerce industries. As a Fintech Client Strategy Consultant at MX, she collaborated with financial institutions to develop and implement effective customer engagement strategies, resulting in improved customer satisfaction and increased revenue. As the Chief Operating Officer at FormFree®, Cindy was instrumental in streamlining operations, optimizing workflow, and driving process improvements that enhanced the overall customer experience. Earlier in her career, Cindy gained valuable experience as a Product Manager, where she was responsible for defining product roadmaps, managing cross-functional teams, and ensuring the delivery of innovative solutions that met customer needs.
Academic Background
Cindy holds a Bachelor's degree in Elementary Education from the University of Georgia, where she graduated with honors. Her academic achievements and teaching experience have provided her with a strong foundation in problem-solving, communication, and client-centric service delivery.
Areas of Expertise
- Customer success management
- Fintech and e-commerce industry knowledge
- Product management and strategy
- Operations optimization and process improvement
- Cross-functional team leadership and collaboration
Professional Impact
Throughout her career, Cindy has consistently demonstrated her ability to drive tangible business results. At Core10, she has been instrumental in developing and implementing a comprehensive customer success strategy that has contributed to the company's impressive customer retention and growth metrics. Cindy's deep understanding of client needs, coupled with her strategic thinking and collaborative approach, has earned her a reputation as a trusted partner among Core10's client base.
Conclusion
Cindy Snow's extensive experience in the fintech and e-commerce industries, coupled with her proven track record of delivering exceptional customer success, makes her a valuable asset to Core10. Her commitment to driving client satisfaction and her ability to lead high-performing teams position her as a strategic leader who is well-equipped to guide Core10's customer success initiatives and contribute to the company's continued growth and success.
