Professional Overview
Clara Isabelle Lubiano is a seasoned Quality Assurance Specialist with a strong background in business administration and financial management. Currently based in Valenzuela, NCR, Philippines, she leverages her expertise in quality assurance to drive business excellence. Her key expertise areas include quality control, process improvement, and team collaboration, with a focus on the IT and customer service industries.
Experience Summary
Current Role
As a Quality Assurance Specialist at Wipro Limited, Clara has been instrumental in ensuring the delivery of high-quality services since January 2016. Her key responsibilities include monitoring and evaluating service quality, identifying areas for improvement, and implementing process enhancements. Notably, she has contributed to significant improvements in service quality and customer satisfaction.
Career Progression
Clara's career trajectory demonstrates steady growth and a commitment to excellence. Prior to her current role, she worked as an Operations Associate at HSBC from September 2015 to December 2015 and as a Customer Relations representative at Teleperformance from May 2013 to September 2015. These roles have equipped her with a deep understanding of customer needs, operational efficiency, and quality standards.
Academic Background
Clara holds a Bachelor of Science in Business Administration with a Major in Financial Management from the University of Caloocan City, which she completed from 2009 to 2013. This academic foundation has provided her with a solid understanding of business principles, financial management, and analytical skills.
Areas of Expertise
Her areas of expertise include:
- Quality control and assurance
- Process improvement and implementation
- Team collaboration and leadership
- Customer service and relations
- Financial management and analysis
Professional Impact
Although specific project details are not available, Clara's contributions to her current and previous roles have been significant. Her focus on quality assurance and process improvement has positively impacted service delivery and customer satisfaction. Her ability to work collaboratively with teams and drive excellence has been a valuable asset to her organizations.
Conclusion
Clara Isabelle Lubiano's professional trajectory is marked by a consistent pursuit of excellence and a passion for quality assurance. Currently focused on delivering high-quality services as a Quality Assurance Specialist, she brings a unique blend of business acumen, technical skills, and leadership capabilities. Her value proposition lies in her ability to drive process improvements, enhance service quality, and contribute to organizational growth and success.
