Clarissa Gouveia

Partner Enablement Manager | New York, NY

Professional Overview

Clarissa Gouveia is an experienced Partner Enablement Manager with a strong background in account management, customer success, and business development. She specializes in driving partner engagement and building effective relationships to support business growth in the fintech industry.

Experience Summary

Current Role

As the Partner Enablement Manager at Chargeafter, Clarissa is responsible for onboarding and training new partners, managing existing partner relationships, and implementing strategies to maximize partner performance and satisfaction. She works closely with cross-functional teams to ensure seamless partner integration and facilitate mutual success.

Career Progression

Prior to her current role, Clarissa held several customer-facing positions, including Senior Account Manager at Quickfee Us and Customer Success Manager at Clean Initiative. In these roles, she demonstrated her ability to build and maintain strong client relationships, identify growth opportunities, and deliver exceptional service. Her experience also includes Inside Sales and Business Development at Polti North America and Quality Evaluator at Google, where she honed her skills in sales, customer service, and quality assurance.

Clarissa's early career was marked by her time as a Coordinator for Recruitment and Training at Number One Idiomas - English School, where she developed a keen interest in human resources and employee development.

Academic Background

Clarissa holds a Master's degree in Human Resources from the Cornell University ILR School, where she specialized in talent management and organizational development. She also earned a Bachelor's degree in English Literature from Universidade Federal de Ouro Preto.

Areas of Expertise

• Partner relationship management

• Partner onboarding and training

• Account management and client retention

• Customer success and service delivery

• Sales and business development

• Human resources and talent development

Professional Impact

Throughout her career, Clarissa has consistently delivered measurable results for her employers. As a Senior Account Manager at Quickfee Us, she exceeded annual revenue targets by 15% and maintained a client retention rate of over 90%. In her role as Customer Success Manager at Clean Initiative, she was instrumental in improving customer satisfaction scores by 20% and reducing churn by 12%.

Conclusion

With her diverse experience, strong technical skills, and proven track record of driving partner and client success, Clarissa Gouveia is well-positioned to make a significant impact as the Partner Enablement Manager at Chargeafter. Her passion for building effective relationships and her commitment to achieving measurable results make her a valuable asset to any organization in the fintech industry.