Clarissa Shultz

Operations Training Specialist

Professional Overview
Clarissa Shultz is an experienced operations training specialist with a proven track record of developing and implementing effective training programs. With a strong focus on the entertainment industry, Clarissa leverages her expertise in attraction operations, guest services, and team leadership to drive operational excellence and enhance the customer experience.

Experience Summary

Current Role
As an Operations Training Specialist at The Walt Disney Company, Clarissa is responsible for designing and delivering comprehensive training programs for theme park operations. She works closely with cross-functional teams to identify training needs, develop engaging content, and facilitate hands-on learning experiences. Clarissa's exceptional communication skills and ability to adapt training approaches have enabled her to drive significant improvements in employee performance and customer satisfaction.

Career Progression
Prior to her current role, Clarissa served as an Attractions Lead/Trainer at Star Wars Galaxy's Edge, where she played a pivotal role in launching and managing the new attraction. In this capacity, she led the training and development of a large team of cast members, ensuring they were fully equipped to provide an immersive and seamless guest experience. Clarissa's ability to effectively communicate complex procedures, foster teamwork, and drive continuous improvement was instrumental in the attraction's successful debut and ongoing operations.

Academic Background
Clarissa holds a Bachelor of Science degree in Hospitality Management from the University of California, Los Angeles, where she graduated with honors. Her academic focus on hospitality operations, guest relations, and organizational management has provided a strong foundation for her professional success.

Areas of Expertise

• Attraction operations and guest services

• Training program design and delivery

• Team leadership and performance management

• Continuous improvement and process optimization

• Effective communication and interpersonal skills

Professional Impact
During her tenure as an Attractions Lead/Trainer, Clarissa's training programs contributed to a 15% increase in guest satisfaction scores and a 20% reduction in operational errors. Her innovative approach to training and her ability to foster a positive and engaged team have been recognized by her peers and senior leadership.

Conclusion
Clarissa Shultz is a highly skilled operations training specialist with a deep passion for the entertainment industry. Her exceptional communication skills, adaptability, and commitment to continuous improvement make her a valuable asset in driving operational excellence and enhancing the customer experience. Clarissa is poised to continue making a significant impact in her current and future roles.