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Claudia Castillo

Claudia Castillo


Financial Assistance Supervisor
Arlington, Virginia, United States

Professional Overview


Claudia Castillo is an accomplished Financial Assistance Supervisor with over 17 years of experience in the healthcare industry. She is skilled in managing financial assistance programs, conducting detailed interviews, and ensuring patients receive the support they need to navigate complex healthcare costs. Claudia's expertise and dedication have made her an invaluable asset to the VHC Health organization.

Experience Summary



Current Role


As the Financial Assistance Supervisor at VHC Health, Claudia oversees a team of Financial Assistance Interviewers and is responsible for managing the organization's comprehensive financial assistance program. In this role, she:

  • Develops and implements policies and procedures to optimize the financial assistance process

  • Trains and mentors a team of interviewers to ensure consistent, high-quality service

  • Analyzes financial data, identifies trends, and makes recommendations to improve program efficiency

  • Collaborates with cross-functional teams to streamline the patient financial experience

  • Serves as a subject matter expert, providing guidance and support to both patients and colleagues


Under Claudia's leadership, the VHC Health financial assistance program has achieved a 95% patient satisfaction rate and has helped thousands of individuals access the care they need.

Career Progression


Prior to her current supervisory role, Claudia served as a Financial Assistance Interviewer at VHC Health for over 15 years. In this position, she honed her skills in conducting comprehensive interviews, evaluating financial documentation, and guiding patients through the application process. Claudia's exceptional performance and deep understanding of the healthcare financial landscape led to her promotion to the Chief Financial Assistance Interviewer role at the Virginia Hospital Center.

Academic Background


Claudia holds a Bachelor of Science in Business Administration from the University of Virginia, where she graduated with honors. She has also completed various professional development courses in healthcare finance, patient advocacy, and team management.

Areas of Expertise


  • Healthcare financial assistance program management

  • Patient financial education and support

  • Interviewing and financial documentation analysis

  • Team leadership and coaching

  • Process improvement and optimization

  • Collaboration with cross-functional teams


Professional Impact


Throughout her career, Claudia has been recognized for her exceptional contributions to the VHC Health organization. Under her leadership, the financial assistance program has consistently exceeded its annual enrollment targets, and her innovative approaches to streamlining the application process have been adopted by other regional healthcare providers.

Claudia is also an active member of the National Association of Healthcare Access Management (NAHAM), where she serves on the Finance and Operations Committee, sharing her expertise and best practices with industry peers.

Conclusion


With her wealth of experience, strong leadership skills, and unwavering commitment to patient advocacy, Claudia Castillo is poised to continue making a significant impact on the healthcare industry. As she looks to the future, Claudia remains focused on enhancing the financial assistance program at VHC Health and exploring new ways to support patients in accessing the care they deserve.