Claudia Colom
Patient Financial Specialist | Miami, Florida, United States
Professional Overview
Claudia Colom is an experienced Patient Financial Specialist with a proven track record of providing excellent customer service and managing complex financial processes in the healthcare industry. With a strong focus on patient satisfaction and revenue cycle management, she plays a crucial role in ensuring the financial well-being of patients and the successful operation of healthcare organizations.
Experience Summary
Current Role
As a Patient Financial Specialist at Baptist Health, Claudia is responsible for a wide range of financial and administrative duties, including processing patient payments, verifying insurance coverage, and assisting patients with billing inquiries. She utilizes her exceptional communication skills and attention to detail to guide patients through the often-complex healthcare financial landscape, ensuring they understand their financial obligations and have access to available resources. Through her proactive approach and commitment to patient advocacy, Claudia has contributed to improved patient satisfaction and enhanced the overall financial performance of the organization.
Career Progression
Prior to her current role, Claudia served as a Client Service Representative at Doral Centre Animal Clinic for over five years. In this position, she honed her customer service expertise, developed a deep understanding of healthcare-related financial processes, and demonstrated her ability to thrive in a fast-paced, client-focused environment. Claudia's transition to the patient financial specialist role at Baptist Health has allowed her to leverage her extensive experience and continue making a meaningful impact in the healthcare industry.
Academic Background
Claudia holds a Bachelor's degree in Business Administration, which has provided her with a strong foundation in finance, accounting, and management principles. Her educational background, combined with her practical experience, has equipped her with the necessary skills and knowledge to excel in her current role and contribute to the ongoing success of Baptist Health.
Areas of Expertise
- Patient financial services and revenue cycle management
- Insurance verification and claims processing
- Effective communication and patient advocacy
- Healthcare financial regulations and compliance
- Problem-solving and conflict resolution
Professional Impact
Throughout her career, Claudia has consistently demonstrated her ability to optimize financial processes, enhance patient satisfaction, and contribute to the overall financial health of the organizations she has served. In her current role at Baptist Health, she has played a pivotal role in streamlining billing procedures, reducing patient account delinquencies, and fostering stronger relationships between the hospital and its patients.
Conclusion
Claudia Colom is a dedicated and experienced Patient Financial Specialist who is committed to providing exceptional customer service and ensuring the financial well-being of healthcare organizations and their patients. With her strong background in the industry, robust financial acumen, and unwavering commitment to patient advocacy, Claudia is poised to continue making a meaningful impact in her current role and driving the success of Baptist Health.
