Claudia Huapaya

Chief Operating Officer

Professional Overview

Claudia Huapaya is a seasoned Chief Operating Officer with a proven track record of driving operational excellence and strategic transformation across multiple industries. With over 15 years of experience, she has developed a strong expertise in customer experience, retail operations, and revenue optimization.

Current Roles

Chief Operating Officer at Schoolhouse, Dansk, and Food52 (2023-Present)

• Oversees all day-to-day operations, including supply chain, logistics, and customer service, to ensure seamless delivery of high-quality products and services.

• Leads cross-functional teams to develop and implement innovative operational strategies that drive efficiency, productivity, and profitability.

• Collaborates with executive leadership to align business objectives, capitalize on growth opportunities, and enhance the overall customer experience.

Career Progression

Chief Operating Officer at Stealth (2022-2023)

• Spearheaded the transformation of the company's operational infrastructure, resulting in a 25% increase in productivity and a 15% reduction in operational costs.

• Implemented data-driven decision-making processes and streamlined workflows, leading to a 20% improvement in customer satisfaction scores.

Chief Operating Officer at Calibrate (2020-2022)

• Played a pivotal role in scaling the company's operations, supporting a 200% increase in customer base during her tenure.

• Developed and executed a comprehensive growth strategy, including the expansion into new markets and the launch of innovative product offerings.

VP, Customer Experience & Retail at Rent the Runway (2019-2020)

• Transformed the company's retail operations, enhancing the in-store customer experience and driving a 15% increase in conversion rates.

• Implemented data-driven performance management systems to optimize workforce planning and improve operational efficiency.

Academic Background

Claudia holds a Bachelor of Science in Business Administration from the University of California, Berkeley, where she graduated cum laude.

Areas of Expertise

• Operational Excellence: Proven ability to optimize processes, improve efficiency, and drive sustainable growth.

• Customer Experience: Expertise in developing and implementing customer-centric strategies to enhance brand loyalty and increase market share.

• Strategic Leadership: Skilled in aligning cross-functional teams, driving innovation, and achieving measurable business objectives.

• Data-Driven Decision Making: Proficient in leveraging data analytics to inform strategic decisions and drive operational improvements.

Professional Impact

• Recognized as a strategic leader who has consistently delivered measurable results and driven organizational transformation.

• Passionate about leveraging technology and data-driven insights to enhance operational efficiency and improve the customer experience.

• Committed to fostering a collaborative, high-performing culture that empowers teams to achieve their full potential.

Conclusion

With her extensive experience, strategic acumen, and unwavering commitment to operational excellence, Claudia Huapaya is poised to continue making a significant impact as a Chief Operating Officer. Her proven track record of driving growth, enhancing customer experience, and optimizing operations positions her as a valuable asset to any organization seeking to achieve sustainable, long-term success.