Professional Overview

Clssyb Adrienne Bianca san Pablo is a seasoned Service Desk Operations Manager with a strong background in managing service desk operations, leading projects, and supervising teams. Her key expertise areas include service desk management, project leadership, and team supervision, with an industry focus on IT and financial services.

Experience Summary

Current Role

As the Service Desk Operations Manager at Fujitsu, Clssyb is responsible for overseeing the daily operations of the service desk, ensuring efficient issue resolution, and driving process improvements. Her key responsibilities include managing service desk staff, developing and implementing process improvements, and ensuring high-quality service delivery. Notable achievements in her current role include successfully managing a team of service desk professionals and contributing to the improvement of service desk operations.

Career Progression

Clssyb's career progression is marked by notable roles, including Project Lead at Atos Syntel, Service Desk Supervisor at Yondu, Inc., Operations Specialist II at JPMorgan Chase, and Sales Officer at Citibank N.A. Her career trajectory demonstrates growth and a strong ability to take on increasingly complex responsibilities, with a focus on service desk management, project leadership, and team supervision.

Academic Background

Clssyb holds a Bachelor of Applied Science (BASc) in Nursing from Mapua Institute of Technology. Although her academic background is in nursing, she has successfully transitioned into the IT and financial services industries, leveraging her skills in management, leadership, and process improvement.

Areas of Expertise

Clssyb's areas of expertise include service desk management, project leadership, team supervision, process improvement, and quality service delivery. She possesses strong technical competencies in IT service management and leadership and management capabilities, with a proven ability to manage and motivate teams.

Professional Impact

Although specific project details are not available, Clssyb's experience in managing service desk operations and leading projects has likely contributed to improved efficiency, reduced downtime, and enhanced customer satisfaction in her previous roles.

Conclusion

Clssyb Adrienne Bianca san Pablo is a dedicated and results-driven Service Desk Operations Manager with a strong background in IT and financial services. Her professional trajectory demonstrates a commitment to service excellence, process improvement, and team leadership. With her current focus on service desk operations management and her value proposition in driving efficient and high-quality service delivery, Clssyb is well-positioned to continue making significant contributions in her field.