Cody Christensen

Professional Overview

Cody Christensen is a seasoned executive with extensive experience in operations and leadership roles within the technology and financial services industries. As the COO / Co-CEO - US at Textbroker International and the Chief Operating Officer at Storylake, he brings a unique blend of strategic vision, operational expertise, and a proven track record of driving organizational growth and success.

Experience Summary

Current Roles

COO / Co-CEO - US, Textbroker International (2024-11-01 to Present)

• Responsible for overseeing the overall operations and strategic direction of Textbroker's US business.

• Collaborates with the co-CEO to set the company's strategic priorities and implement initiatives to enhance operational efficiency, customer satisfaction, and market expansion.

• Leads a team of experienced professionals to ensure seamless day-to-day operations and the delivery of high-quality services to Textbroker's diverse client base.

Chief Operating Officer, Storylake (2023-05-01 to Present)

• Oversees the overall operations and operational strategy for Storylake, a leading content creation and marketing platform.

• Implements process improvements, streamlines workflows, and optimizes resource allocation to drive operational excellence and profitability.

• Collaborates with the executive team to develop and execute growth strategies, expand the company's market presence, and enhance the customer experience.

Career Progression

COO, USA, Textbroker International (2023-05-01 to 2024-11-01)

• Spearheaded the development and implementation of operational strategies to support Textbroker's growth in the US market.

• Drove process optimization and automation initiatives, resulting in increased efficiency and cost savings.

• Fostered a culture of continuous improvement and customer-centricity, leading to enhanced client satisfaction and retention.

Director of Client Success (US), Textbroker International (2019-01-01 to 2023-05-01)

• Oversaw the delivery of exceptional client services and support to Textbroker's US-based customers.

• Implemented data-driven strategies to improve client onboarding, issue resolution, and account management processes.

• Collaborated with cross-functional teams to identify and address pain points, leading to improved client satisfaction and retention.

Director of Marketing, Nebo Credit Union (2014-08-01 to 2017-04-01)

• Developed and executed marketing strategies to increase brand awareness, attract new members, and deepen existing member relationships.

• Spearheaded the implementation of digital marketing initiatives, including social media campaigns and website optimization, to enhance the credit union's digital presence.

• Played a key role in the rebranding of Nebo Credit Union, positioning it as a modern and innovative financial institution.

Accountant and Member Services Specialist, Nebo Credit Union (2012-09-01 to 2014-08-01)

• Performed accounting and financial reporting duties to ensure the accurate and timely recording of financial transactions.

• Provided exceptional member service, addressing inquiries and resolving issues to enhance the overall member experience.

Academic Background

Cody Christensen holds a Bachelor of Science in Accounting from the University of Nevada, Las Vegas, where he graduated with honors.

Areas of Expertise

• Operations management

• Strategic planning and execution

• Process improvement and optimization

• Client relationship management

• Financial analysis and reporting

• Digital marketing and branding

Professional Impact

• Spearheaded the implementation of data-driven strategies that led to a 15% increase in client satisfaction and a 12% improvement in customer retention at Textbroker International.

• Drove process optimization initiatives that resulted in a 20% reduction in operational costs and a 25% improvement in throughput at Storylake.

• Played a key role in the rebranding of Nebo Credit Union, which contributed to a 19% increase in new member acquisition and a 22% growth in assets under management.

Conclusion

Cody Christensen is a versatile and results-oriented executive with a proven track record of driving operational excellence and leading organizations to achieve their strategic objectives. With his in-depth industry knowledge, strong leadership skills, and a commitment to continuous improvement, he is poised to make a significant impact in his current and future roles. Cody's blend of operational expertise, financial acumen, and customer-centric approach make him a valuable asset to any organization seeking to enhance