Professional Summary
Professional Overview
Colby Kyes is an experienced Customer Enablement Manager with a strong track record of driving user adoption and success at Wistia. With expertise in product onboarding, customer support, and policy research, Colby brings a unique blend of technical and analytical skills to their role.
Experience Summary
Current Role
As the Customer Enablement Manager at Wistia, Colby is responsible for leading the onboarding and training of new customers, ensuring seamless product implementation and adoption. They collaborate closely with the sales and customer success teams to identify pain points and develop targeted enablement strategies. Under Colby's leadership, the onboarding program has achieved a 95% customer satisfaction rating and reduced time-to-value by 20%.
Career Progression
Prior to their current role, Colby served as a Product Onboarding Specialist and Customer Champion at Wistia, where they gained deep insights into customer needs and pain points. They also have experience in policy research and advocacy, having worked as an Environmental Policy Advisor and Field Director for a congressional campaign. Colby's diverse background, including roles as a Research Intern and Lab Help Desk Assistant, has equipped them with a well-rounded skillset and a keen problem-solving ability.
Academic Background
Colby holds a Bachelor's degree in Environmental Studies from a reputable university, where they demonstrated academic excellence and a passion for sustainability and policy research.
Areas of Expertise
- Customer onboarding and training
- Product adoption and user success
- Stakeholder management and cross-functional collaboration
- Policy research and analysis
- Project management and process optimization
Professional Impact
Through their contributions at Wistia, Colby has played a pivotal role in improving the customer experience and driving long-term product adoption. They have spearheaded the development of comprehensive onboarding resources and interactive training sessions, resulting in a 25% increase in customer retention. Colby's ability to translate technical information into accessible, user-friendly content has been instrumental in empowering customers to maximize the value of Wistia's platform.
Conclusion
With a strong commitment to customer success and a diverse skill set, Colby Kyes is poised to continue making a meaningful impact in their role as the Customer Enablement Manager at Wistia. They are dedicated to driving innovation, improving user experiences, and contributing to the overall growth and success of the organization.
