Colette Markham is an experienced leader in the payments and financial technology industry, currently serving as the Director of Partner Experience at BOLD Integrated Payments. With a strong background in channel partnerships, strategic alliances, and customer-centric program development, she excels at driving innovation and fostering successful collaborative relationships.
Experience Summary
Current Role
As the Director of Partner Experience at BOLD Integrated Payments, Colette is responsible for overseeing the company's partner ecosystem, ensuring seamless integration and exceptional support for its network of ISVs, resellers, and referral partners. Under her leadership, BOLD has expanded its partner base by 25% and achieved a 95% partner satisfaction rating through the implementation of streamlined onboarding processes, comprehensive training programs, and dedicated account management.
Career Progression
Prior to her current role, Colette served as the Director of Channel Partnerships at Nuvei, where she spearheaded the development and execution of the company's partner strategy, resulting in a 30% increase in revenue from channel-driven sales. Before that, she held the position of Manager of ISV Partnerships at North American Bancard, where she played a pivotal role in integrating new software partners and driving revenue growth through strategic alliances.
Colette's early career was marked by her work as the Lead Executive Partner Strategic Alliances at Appsian and as the Vice President of Channel Development in the Commercial Bank Middle Market SI division at JPMorgan Chase & Co. In these roles, she demonstrated exceptional skills in building and maintaining high-value partnerships, as well as driving cross-functional collaboration and process optimization.
Academic Background
Colette holds a Bachelor of Science degree in Business Administration from the University of Michigan, with a focus on Finance and Marketing.
Areas of Expertise
- Partner program management and development
- Strategic alliance and channel partner negotiations
- ISV and software integration expertise
- Customer experience and relationship management
- Financial technology industry knowledge
- Cross-functional team leadership and collaboration
Professional Impact
Throughout her career, Colette has been recognized for her ability to drive measurable business results through effective partnership strategies. At BOLD Integrated Payments, she has been instrumental in establishing the company as a preferred payment technology provider among its growing network of software partners. Colette's industry contributions include speaking engagements at prominent payments and fintech events, as well as thought leadership articles published in leading industry publications.
Conclusion
Colette Markham's diverse experience, strong leadership skills, and customer-centric approach position her as a valuable asset in the payments and financial technology landscape. As the Director of Partner Experience at BOLD Integrated Payments, she continues to drive innovation, foster collaborative partnerships, and deliver exceptional results for the company and its network of partners.
