Colette Matthews

Global Vice President of Customer Experience

Professional Overview
Colette Matthews is a seasoned executive with over 20 years of experience driving innovation, customer experience, and business strategy across the consumer goods and private equity industries. As the Global Vice President of Customer Experience at Alimentation Couche-Tard, she is responsible for spearheading the company's customer-centric initiatives and fostering a culture of continuous improvement. In addition, Colette serves as the Diversity & Inclusion Executive Sponsor, championing initiatives that promote equity and inclusion within the organization.

Experience Summary

Current Role
As the Global Vice President of Customer Experience at Alimentation Couche-Tard, Colette oversees the development and implementation of customer-focused strategies, leveraging data-driven insights to enhance the end-to-end customer journey. Under her leadership, the company has experienced a significant improvement in customer satisfaction metrics and expanded its market share. Colette also spearheads the Diversity & Inclusion Executive Sponsorship, actively driving initiatives that foster a more inclusive and equitable workplace.

Career Progression
Prior to her current role, Colette held various leadership positions at prominent organizations, including Vice President of Innovation and Marketing at Mid-Ocean Private Equity Firm and a series of roles at Whirlpool Corporation, where she led global innovation, strategy, and consumer insights initiatives. Her diverse experience has equipped her with a well-rounded understanding of the consumer goods and private equity sectors, enabling her to drive transformative change and deliver sustainable results.

Academic Background
Colette holds a Bachelor of Science in Chemical Engineering from the University of Michigan and a Master of Business Administration from the Kellogg School of Management at Northwestern University, where she graduated with distinction.

Areas of Expertise

• Customer experience strategy and implementation

• Innovation and new product development

• Consumer insights and market analysis

• Global business strategy and operations

• Diversity, equity, and inclusion leadership

Professional Impact
Throughout her career, Colette has demonstrated a proven track record of driving business transformation and customer-centric initiatives. At Whirlpool Corporation, she led the development and launch of several award-winning innovative products that gained significant market share. Her work in the private equity sector has also contributed to the successful repositioning and growth of several portfolio companies.

Conclusion
Colette Matthews is a strategic and visionary leader with a passion for delivering exceptional customer experiences and fostering inclusive work environments. With her extensive industry expertise and proven ability to drive growth and innovation, she is well-positioned to continue making a significant impact in her current role and contribute to the ongoing success of Alimentation Couche-Tard.