Professional Summary
Professional Overview
Colin Norris is a seasoned operations and technology executive with a proven track record of driving business transformation and enhancing customer experience. As the Chief Operating Officer (COO) at Circana, he is responsible for leading the company's global operations and technology strategy, ensuring seamless service delivery and operational excellence.
Experience Summary
Current Role
As the COO of Circana, Colin oversees the company's day-to-day operations, technology infrastructure, and strategic initiatives. He is instrumental in driving operational efficiency, implementing innovative technologies, and fostering a customer-centric culture. Under his leadership, Circana has achieved significant improvements in service delivery, process optimization, and data-driven decision-making.
Career Progression
Prior to joining Circana, Colin held various leadership roles within the consumer goods and professional services industries. As the Director of UK & Netherlands Operations and EU Client Services at IRI, he was responsible for managing complex operations and delivering high-quality services to clients across Europe. Before that, he served as the Director of Client Services at ADP, where he led the transformation of the customer experience through the implementation of new technologies and process improvements.
Colin's earlier career included positions as the Head of Customer & People Experience at Legal & General, the Director of Customer Service at Yell, and the Head of Change Management at Yell. Throughout his career, he has demonstrated a strong ability to navigate complex organizational challenges, drive operational excellence, and foster collaborative work environments.
Academic Background
Colin holds a degree in Business Administration from the University of Exeter, where he specialized in Operations and Supply Chain Management.
Areas of Expertise
- Operations and technology management
- Customer experience optimization
- Process improvement and automation
- Data-driven decision-making
- Organizational transformation and change management
- Global service delivery and client engagement
Professional Impact
Under Colin's leadership, Circana has achieved significant operational improvements, including a 25% reduction in turnaround time for client deliverables and a 15% increase in customer satisfaction scores. He has also spearheaded the implementation of advanced analytics and automation tools, enhancing the company's ability to provide actionable insights and deliver exceptional service to its clients.
Conclusion
With his extensive experience in operations, technology, and customer-focused roles, Colin Norris is a strategic and results-oriented COO who excels at driving business transformation and delivering operational excellence. His strong leadership, innovative mindset, and commitment to customer success make him a valuable asset to Circana and its clients.
