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Colin Shaw

Colin Shaw


Founder & CEO



Professional Overview
Colin Shaw is a seasoned business leader with over 40 years of experience in customer experience management. As the Founder and CEO of Beyond Philosophy LLC, he is a recognized expert in helping organizations across industries optimize their customer interactions and drive sustainable growth.

Experience Summary

Current Role
As the Founder and CEO of Beyond Philosophy, Colin has been guiding the company's strategic vision and leading its team of customer experience professionals since 2001. Under his leadership, Beyond Philosophy has evolved into a globally respected consultancy, helping clients worldwide unlock the full potential of customer-centric strategies. Colin is responsible for overseeing all aspects of the business, from service delivery to client relationship management, and has been instrumental in securing the firm's reputation as a trusted advisor in the customer experience domain.

Career Progression
Prior to founding Beyond Philosophy, Colin held senior roles in leading organizations, including serving as the Vice President of Customer Experience at BT, where he drove notable improvements in customer satisfaction and loyalty, and as an Account Manager at Mars Confectionery, where he honed his skills in client relationship management and business development.

Academic Background
Colin holds a Bachelor's degree in Business Administration from the University of Florida, where he graduated with distinction.

Areas of Expertise
  • Customer experience strategy and implementation

  • Customer journey mapping and optimization

  • Omnichannel customer engagement

  • Organizational transformation and change management

  • Data-driven decision making and performance measurement


Professional Impact
Over the course of his career, Colin has led numerous high-profile customer experience initiatives, helping clients across a wide range of industries, including telecommunications, retail, and financial services, to enhance their customer value propositions and achieve measurable business results. He is a frequent speaker at industry events and has authored several acclaimed books on customer experience management, solidifying his reputation as a thought leader in the field.

Conclusion
With his extensive experience, deep industry knowledge, and proven track record of success, Colin Shaw continues to drive innovation in the customer experience landscape. As the Founder and CEO of Beyond Philosophy, he is dedicated to empowering organizations to create exceptional customer experiences that foster long-term loyalty and sustainable growth.