Conselheira Voidela

Multifaceted Business Leader and Customer Experience Strategist

Professional Overview
Conselheira Voidela is a highly accomplished business leader, mentor, and customer experience expert, with an impressive record of driving strategic growth and innovation across various industries. As the CEO, President, Consultant, and Advisor at Customer Centric Consulting, she leverages her extensive knowledge and expertise to help organizations deliver exceptional customer experiences and achieve sustained success.

Experience Summary

Current Roles

• CEO, President, Mentor, Speaker, Advisor, and Consultant at Customer Centric Consulting (2019-Present)

• President and Advisor at AIESC - International Association of Customer Experience and Success (2023-Present)

• Founder and Executive Director at Equity 3 (2024-Present)

• Advisory Board Member - Customer Experience Commission at Board Academy Br (2023-Present)

• Director of Technology and Innovation at Mulheres Fazendo Negócios (2024-Present)

Career Progression
Conselheira Voidela's career has been marked by a consistent focus on customer experience, strategic consulting, and driving organizational transformation. Prior to her current roles, she served as a Senior Operations Manager and Planner at Sercom Contact Center, where she honed her expertise in customer relationship management and contact center operations.

Academic Background
Conselheira Voidela holds a degree from a prestigious institution, with a specialization in a relevant field of study. Her academic achievements have equipped her with a strong foundation in business strategy, customer experience design, and data-driven decision-making.

Areas of Expertise

• Customer Experience Strategy and Transformation

• Customer Relationship Management

• Contact Center Operations and Optimization

• Strategic Consulting and Business Advisory

• Organizational Change Management

• Thought Leadership and Public Speaking

Professional Impact
Conselheira Voidela has been recognized as a thought leader in the customer experience industry, having delivered numerous impactful presentations and publications. She has worked with a diverse range of organizations, driving successful initiatives that have resulted in measurable improvements in customer satisfaction, loyalty, and operational efficiency.

Conclusion
Conselheira Voidela's multifaceted expertise, coupled with her unwavering commitment to customer-centricity, position her as a highly sought-after business leader and strategic advisor. Her ability to navigate complex challenges, inspire teams, and deliver transformative results make her a valuable asset to any organization seeking to enhance their customer experience and achieve sustainable growth.