Corey Miller

Senior Vice President of Customer Experience

Professional Overview
Corey Miller is a seasoned customer experience and marketing executive with over 20 years of experience driving innovation and leading high-performing teams. As the Senior Vice President of Customer Experience at Risepoint, he is responsible for designing and implementing comprehensive strategies to enhance the customer journey and drive business growth. With a deep understanding of consumer insights and a track record of successful brand management, Corey brings a unique blend of analytical and creative expertise to his current role.

Experience Summary

Current Role
As the Senior Vice President of Customer Experience at Risepoint, Corey oversees the development and execution of innovative customer experience initiatives. He leads a talented team of designers, researchers, and data analysts to create seamless, user-centric experiences that exceed customer expectations and drive brand loyalty. Under Corey's leadership, Risepoint has achieved significant improvements in customer satisfaction and retention, reflecting his ability to leverage data-driven insights to inform strategic decision-making.

In addition to his core responsibilities at Risepoint, Corey serves as an Adjunct Faculty member at the University of Central Florida, where he shares his expertise in customer experience management and digital marketing with the next generation of industry leaders.

Career Progression
Prior to joining Risepoint, Corey held various leadership roles at Wiley, where he demonstrated his versatility and strategic prowess. As the Vice President of Marketing, he spearheaded the development and implementation of cross-channel marketing campaigns that drove revenue growth and enhanced brand visibility. In his previous roles as Senior Director of Consumer Insights and Innovation and Regional Director of Brand Management, Corey leveraged his deep understanding of consumer behavior and market trends to inform product development and brand positioning strategies.

Corey's career trajectory also includes experience in the agency world, where he held positions as a Group Account Director, Media Director, and Media Supervisor at Push, a leading marketing agency. During this time, he honed his skills in data-driven media planning and campaign optimization, laying the foundation for his subsequent success in customer-centric marketing roles.

Academic Background
Corey holds a Bachelor's degree in Marketing from the University of Central Florida, where he graduated with honors. His academic achievements, combined with his real-world industry experience, have made him a sought-after expert in the field of customer experience management.

Areas of Expertise

• Customer experience strategy and design

• Consumer insights and data-driven decision making

• Omnichannel marketing and campaign management

• Digital transformation and innovation

• Brand management and positioning

• Team leadership and cross-functional collaboration

Professional Impact
Throughout his career, Corey has demonstrated a consistent ability to drive measurable improvements in customer satisfaction, engagement, and loyalty. At Risepoint, he has led the implementation of a comprehensive customer experience transformation program, resulting in a 20% increase in customer retention and a 15% uplift in Net Promoter Score (NPS).

As an Adjunct Faculty member at the University of Central Florida, Corey has made valuable contributions to the academic community, sharing his practical insights and best practices with the next generation of marketing and customer experience professionals.

Conclusion
Corey Miller's extensive experience, coupled with his deep understanding of customer needs and market dynamics, positions him as a strategic leader in the customer experience domain. His proven track record of driving tangible business results and his commitment to mentoring and educating future industry leaders make him a valuable asset to any organization seeking to elevate its customer-centric approach and achieve sustainable growth.