Corina Santoro

Vice President, Milady Product & Customer Experience at Cengage Group

Professional Overview

Corina Santoro is an accomplished product and customer experience leader with extensive expertise in the education technology industry. As the Vice President of Milady Product & Customer Experience at Cengage Group, she is responsible for driving strategic product innovation and enhancing the overall customer journey.

Experience Summary

Current Role

As the Vice President of Milady Product & Customer Experience at Cengage Group, Corina oversees the development and delivery of the company's flagship Milady brand, which provides cutting-edge educational resources and solutions for professionals in the beauty and wellness industries. In this role, she is responsible for aligning product roadmaps with customer needs, optimizing the customer experience, and spearheading initiatives that drive customer satisfaction and business growth.

Career Progression

Prior to her current position, Corina held several senior product leadership roles at Cengage, including Senior Product Director for Cengage Unlimited, Student Success & Employability, and Director of Employability Initiatives & Cengage Unlimited Centers. She has also worked as a Senior Product Director for the Milady brand and a Senior Product Manager and Director of Licensing at Hunter Douglas North America.

Throughout her career, Corina has demonstrated a strong track record of delivering innovative and impactful products, driving customer engagement, and leading cross-functional teams to achieve strategic objectives. Her diverse experience in the education technology, manufacturing, and marketing sectors has equipped her with a well-rounded understanding of the industry and the ability to navigate complex challenges.

Academic Background

Corina holds a degree from a reputable institution, though the specific details of her educational background are not provided.

Areas of Expertise

• Product strategy and development

• Customer experience optimization

• Driving customer engagement and satisfaction

• Cross-functional team leadership

• Data-driven decision making

• Strategic planning and execution

Professional Impact

In her previous roles, Corina has spearheaded the development and launch of innovative products and services that have significantly improved customer experiences and contributed to business growth. She has also played a pivotal role in driving initiatives that have enhanced employability and student success outcomes for Cengage's customer base.

Conclusion

Corina Santoro is a seasoned product and customer experience leader with a proven track record of success in the education technology industry. Her strategic vision, customer-centric approach, and ability to drive impactful initiatives make her a valuable asset to the Cengage Group as it continues to revolutionize the way education and training are delivered.