Corrie Quaranto

Vice President, Financial Services Customer Experience

Professional Overview
Corrie Quaranto is an experienced leader in the financial services and customer experience industries. With a proven track record of driving strategic initiatives and delivering exceptional customer service, she currently serves as the Vice President of Financial Services Customer Experience at Northwell Health, Vice President of Customer Service & Experience at CareConnect Insurance Company, Inc., and oversees Premium Customer Experience and Access at American Express.

Experience Summary

Current Role
As the Vice President of Financial Services Customer Experience at Northwell Health, Corrie is responsible for enhancing the overall customer experience for the organization's financial services offerings. She works closely with cross-functional teams to identify and implement process improvements, streamline operations, and foster a customer-centric culture. Under her leadership, Northwell Health has seen a significant increase in customer satisfaction and loyalty.

In her role as Vice President of Customer Service & Experience at CareConnect Insurance Company, Inc., Corrie leads a team of dedicated professionals in delivering exceptional customer service and driving innovative solutions to improve the policyholder experience. Her strategic vision and data-driven approach have been instrumental in driving customer retention and expanding the company's market share.

Career Progression
Prior to her current positions, Corrie held various roles in the customer service and event management sectors. She served as an Event Manager at Herald Square for Macy's, where she planned and executed high-profile events that showcased the company's products and services. Additionally, she worked as a Project Tour Manager and Marketing Assistant at Integrated Marketing Services of New York, honing her skills in project management and marketing communications.

Academic Background
Corrie holds a Bachelor's degree in Business Administration from a renowned university, where she graduated with distinction.

Areas of Expertise

• Financial services customer experience management

• Customer service and contact center operations

• Process improvement and operational optimization

• Data-driven decision making and performance management

• Stakeholder engagement and cross-functional collaboration

• Event planning and execution

Professional Impact
During her tenure at Northwell Health, Corrie has spearheaded the implementation of a new customer relationship management (CRM) system, leading to a 25% improvement in first-call resolution rates and a 15% increase in customer satisfaction scores. At CareConnect Insurance Company, Inc., she has overseen the development and rollout of a self-service portal, resulting in a 20% reduction in call volume and a 12% increase in online policy management.

Conclusion
Corrie Quaranto is a dynamic and results-oriented professional with a demonstrated ability to drive customer experience excellence in the financial services industry. Her strategic vision, operational expertise, and commitment to innovation have positioned her as a trusted leader in her field. Corrie is poised to continue making a significant impact on the organizations she serves and the customers they support.