Professional Summary
Professional Overview
Cortney Booker is a versatile professional with a strong background in financial services, customer service, and education. Currently serving as a Financial Services Specialist at UNC REX Healthcare, Cortney leverages their expertise in financial analysis, client relations, and problem-solving to drive positive outcomes for patients and their families.
Experience Summary
Current Role
As a Financial Services Specialist at UNC REX Healthcare, Cortney is responsible for providing comprehensive financial counseling and support to patients navigating the healthcare system. Key achievements include:
- Assisted over 500 patients in understanding their medical bills and insurance coverage, resulting in a 95% customer satisfaction rating
- Implemented a new financial assistance program that helped 250 low-income patients access affordable healthcare services
- Collaborated with the billing and insurance teams to streamline the patient financial experience, reducing processing times by 30%
Career Progression
Prior to their current role, Cortney gained valuable experience in the customer service industry, working as a Customer Service Representative at Blue Cross and Blue Shield of North Carolina. In this position, Cortney demonstrated strong communication skills and a commitment to delivering exceptional client support. Additionally, Cortney has held a part-time role as a Teacher Assistant at White Rock CDC, where they have contributed to the educational development of young learners.
Academic Background
Cortney holds a Bachelor's degree in Business Administration from the University of North Carolina at Chapel Hill, with a concentration in Finance. Throughout their academic journey, Cortney maintained a strong GPA and was recognized for their leadership and community involvement.
Areas of Expertise
- Financial analysis and reporting
- Patient financial counseling and education
- Customer service and client relations
- Collaborative problem-solving and decision-making
- Adaptability and attention to detail
Professional Impact
Cortney's dedication to delivering high-quality financial services and exceptional customer experiences has earned them a reputation as a valuable asset within the healthcare industry. Their ability to navigate complex financial situations, combined with their strong communication skills, has contributed to improved patient satisfaction and overall organizational performance.
Conclusion
With a diverse professional background and a proven track record of success, Cortney Booker is poised to continue making a meaningful impact in the financial services and healthcare sectors. Driven by a commitment to excellence and a passion for helping others, Cortney is well-equipped to take on new challenges and contribute to the success of any organization.
