Professional Summary

Professional Overview

Courtney Poulsen is a seasoned franchisee, co-owner, and operator of the Kolache Shoppe Celina, a well-established bakery and eatery with a rich history spanning over 50 years. Drawing on her diverse background in education and customer service, Courtney brings a unique blend of expertise and passion to her current role, ensuring the continued success and growth of the Kolache Shoppe.

Current Role

As the Franchisee, Co-owner, and Operator of Not Bread Alone LLC dba Kolache Shoppe Celina, Courtney is responsible for overseeing all aspects of the bakery's operations, including financial management, inventory control, staff development, and customer service. With her deep understanding of the local market and strong commitment to quality, she has consistently delivered exceptional dining experiences that have solidified the Kolache Shoppe's reputation as a premier destination for authentic kolaches and other freshly baked goods.

Career Progression

Prior to her current role, Courtney dedicated several years to full-time parenting, leveraging her strong organizational and problem-solving skills to manage the demands of family life. Before this, she served as a History Teacher and Department Chair at Richardson West Junior High, where she honed her leadership abilities and developed a passion for inspiring and guiding young minds. Courtney also gained valuable experience in the customer service domain as a Camp Counselor, Office Staff, and Senior Staff member at The Pines Catholic Camp, further enhancing her ability to anticipate and meet the needs of her customers.

Academic Background

Courtney holds a strong academic foundation, having completed her education. With her well-rounded knowledge and dedication to continuous learning, she has consistently demonstrated her ability to adapt and thrive in diverse professional settings.

Areas of Expertise

Courtney's expertise spans a range of areas, including financial management, inventory control, staff development, and customer service. As a hands-on leader, she excels at identifying and implementing efficient operational strategies, ensuring the Kolache Shoppe's continued success and growth. Furthermore, her background in education has equipped her with exceptional communication and problem-solving skills, which she leverages to foster a positive and collaborative work environment.

Professional Impact

Under Courtney's leadership, the Kolache Shoppe Celina has consistently maintained its position as a beloved local institution, known for its commitment to quality, customer satisfaction, and community engagement. Through her unwavering dedication and strategic decision-making, Courtney has played a pivotal role in preserving the bakery's rich heritage while adapting to evolving market trends and customer preferences.

Conclusion

Courtney Poulsen's diverse professional background and proven track record of success have positioned her as a dynamic and versatile leader in the bakery industry. With her unwavering commitment to excellence and her ability to navigate complex challenges, she is poised to continue driving the Kolache Shoppe Celina's growth and solidifying its status as a beloved local landmark.