Professional Summary
Professional Overview
Craig Watson is a seasoned Product leader with over a decade of experience driving innovation and business growth across the technology industry. As the Director of Product at Intercom, he is responsible for shaping the strategic direction of the company's product offerings and ensuring exceptional user experiences.
Experience Summary
Current Role
As the Director of Product at Intercom, Craig is responsible for leading a team of talented product managers and designers to conceptualize, develop, and launch innovative solutions that address the evolving needs of Intercom's growing customer base. Under his leadership, the product team has delivered several industry-leading features that have contributed to Intercom's continued market dominance.
Career Progression
Prior to his current role, Craig co-founded Arro 🎯, a successful product consultancy that helped early-stage startups and established businesses optimize their product strategies and operations. He has also held product leadership positions at Spotify, where he was instrumental in driving the growth of the platform's premium business offerings and spearheading successful initiatives to enhance user engagement.
Earlier in his career, Craig co-founded Soundwave, a music discovery app that was later acquired by Spotify, and launched several other entrepreneurial ventures, including PopMeUp and MyGreenCar.ie. His diverse background and hands-on experience as a founder and product leader have equipped him with a unique understanding of the challenges and opportunities faced by businesses in the digital age.
Academic Background
Craig holds a Bachelor of Laws (LL.B.) degree from University College Dublin, where he specialized in corporate law and intellectual property. During his time as a trainee and associate lawyer at Eversheds, he honed his legal expertise and gained valuable insights into the intricacies of business operations and compliance.
Areas of Expertise
- Product strategy and roadmap development
- User experience design and optimization
- Data-driven decision making and A/B testing
- Cross-functional team leadership and collaboration
- Building and scaling high-performing product teams
- Startup and entrepreneurial experience
Professional Impact
Throughout his career, Craig has made significant contributions to the growth and success of the companies he has been a part of. At Intercom, he has spearheaded the development of several industry-leading features that have driven user engagement and revenue growth. As a co-founder of Arro 🎯, he helped numerous startups and established businesses achieve their product and growth objectives.
Conclusion
With his extensive experience, proven track record of success, and deep understanding of the technology industry, Craig Watson is poised to continue making a meaningful impact as the Director of Product at Intercom. His commitment to innovation, user-centric design, and strategic product development make him a valuable asset to the organization and a respected leader in the field.
