Cristina Harnden is an accomplished sales and customer experience leader with over 30 years of experience in the commercial furniture and interiors industry. As the Vice President of Sales Enablement: Learning & Customer Experience at Teknion, she leverages her expertise in sales training, customer-centric strategies, and organizational development to drive growth and enhance the overall client experience.
Experience Summary
Current Role
In her current role, Cristina is responsible for developing and implementing comprehensive sales enablement programs, including training, coaching, and performance management initiatives. She works closely with the sales and marketing teams to align sales strategies with customer needs and to optimize the customer journey. Cristina's leadership has been instrumental in driving Teknion's sales success and solidifying its reputation for exceptional customer service.
Career Progression
Prior to her current role, Cristina held various leadership positions within Teknion, including Regional Vice President for Central Canada and Director of Sales. She played a pivotal role in expanding Teknion's market presence and cultivating strong client relationships. Before joining Teknion, Cristina held sales and training roles at Grand & Toy and The Global Group, where she honed her skills in sales enablement and customer experience management.
Academic Background
Cristina holds a strong academic background, with a focus on sales, marketing, and organizational development. While specific details about her educational qualifications are not provided, her extensive experience and leadership roles within the industry suggest a comprehensive understanding of the commercial furniture and interiors sector.
Areas of Expertise
Cristina's areas of expertise include:
- Sales strategy and enablement
- Customer experience management
- Training and development
- Organizational change management
- Strategic account management
- Commercial furniture and interiors industry knowledge
Professional Impact
Throughout her career, Cristina has demonstrated a track record of driving sales growth, improving customer satisfaction, and leading organizational change. Her ability to align sales strategies with customer needs, develop effective training programs, and foster strong client relationships has contributed to Teknion's success and industry recognition.
Conclusion
With her extensive industry experience, strategic mindset, and commitment to customer-centric solutions, Cristina Harnden is a valuable asset to Teknion. In her current role as Vice President of Sales Enablement: Learning & Customer Experience, she continues to drive innovation, enhance the customer experience, and contribute to the overall growth and success of the organization.
