Professional Identity and Role
Name: Surendra Nagaura
Company: Contlo
LinkedIn: [linkedin.com/in/surendra-nagaura-04841314](https://in.linkedin.com/in/surendra-nagaura-04841314)
Location: Noida, Uttar Pradesh, India
Current Position: Director of QA (Quality Assurance), QA Architect, SDET Manager at Contlo
Surendra Nagaura serves in a senior leadership capacity within the Quality Assurance function at Contlo, holding the title of Director of QA. His scope of work includes QA architecture, managing SDET (Software Development Engineer in Test) teams, and establishing automation and QA processes. He emphasizes building teams from scratch and solving complex QA technical challenges, showcasing strong capabilities in team leadership, automation strategy, and quality process implementation.
Company Overview: Contlo
Industry: AI-Powered Marketing & Support Platform
Headquarters: Palo Alto, California, US (with an office in Bengaluru, India)
Founded: 2021 by Mukunda NS and Ishaan Bhola
Funding: Raised a $3.5M seed round (December 2022)
2024 Revenue: Achieved $7.1 million with a 50-person team
Business Focus:
Contlo operates as an AI-native marketing platform enabling fast-growing e-commerce and direct-to-consumer brands to leverage generative AI models for customer data management, personalized marketing campaigns, and automated customer support.
Core Solutions Include:
- AI-powered omnichannel marketing (Email, SMS, WhatsApp, Push Notifications, Facebook, Instagram)
- Generative customer journey creation using large language models (LLMs), replacing templated automation flows
- AI-based one-to-one customer segmentation and personalization
- AI-native marketing analytics providing actionable insights on customer behavior and campaign performance
- Autonomous conversational marketing, enabling faster customer query resolution and smart support ticket management across various communication channels
- Seamless integration capability with over 200+ native integrations
Business Impact Metrics:
- Delivered over 2.3 billion AI-personalized messages
- Generated $500 million in revenue for client businesses
- Engages 48 million users monthly
- Achieved up to 50% increase in customer engagement rates
Relevant Professional Insights About Surendra Nagaura
- Surendra publishes insights related to quality assurance challenges and best practices, highlighting issues such as QA time constraints and code review inefficiencies that affect software architecture and testing efficacy.
- He demonstrates deep knowledge in creating automated and robust QA frameworks that directly influence product quality and agility.
- His ability to build QA teams "from scratch" indicates experience in scaling software quality functions aligned with rapid company growth phases, fitting Contlo’s fast-paced startup environment.
Organizational Context and Potential Considerations
Contlo is positioned as a technologically sophisticated AI marketing and customer engagement platform emphasizing generative AI and automation. Given that Surendra leads QA, his role is integral to maintaining product reliability and delivering a seamless AI-driven user experience. This positions him as a key stakeholder in functions related to software performance, automation tooling, and product quality management.
The company’s recent funding and revenue trajectory reflect strong growth momentum; thus, Surendra’s QA teams are likely focused on scalable automation frameworks and continuous integration/delivery processes to support rapid feature deployment and high product standards.
Summary of Actionable Data Points
- Title & Role: QA Director, Architect, and Manager with leadership in automation and team building
- Company Focus: AI-based, generative AI marketing platform serving high-growth e-commerce businesses
- Company Trajectory: $7.1M revenue (2024), $3.5M seed fund, 50 employees, fast expanding
- Technical Interests: Automation in QA, process improvements, architectural robustness in software delivery
- Strategic Priority: Scalable QA that supports rapid innovation and complex AI-driven software solutions
This detailed profile reflects Surendra Nagaura’s pivotal role in ensuring high-quality product delivery at Contlo, an AI-native marketing platform with significant growth and technological sophistication. His responsibilities and expertise align closely with automation, team leadership, and quality engineering, making him a strategic contributor to Contlo’s product and customer success initiatives.
