Cynthia Fitzgerald
Director - Pharmacy IT (PBM), Humana
Professional Overview
Cynthia Fitzgerald is an accomplished IT leader with extensive experience in the healthcare and pharmacy benefits management (PBM) industries. As the Director of Pharmacy IT at Humana, she oversees the development and implementation of innovative technology solutions that drive operational efficiency, enhance customer experience, and support Humana's strategic objectives.
Experience Summary
Current Role
Cynthia has served as the Director of Pharmacy IT (PBM) at Humana since August 2023. In this role, she is responsible for leading a team of software engineers, project managers, and subject matter experts to deliver mission-critical pharmacy information systems and applications. She has spearheaded the implementation of state-of-the-art pharmacy management software, resulting in streamlined workflows and improved data analytics capabilities. Cynthia's strategic vision and strong technical expertise have enabled Humana to stay at the forefront of the PBM industry.
Career Progression
Prior to her current role, Cynthia held several key positions at Humana, including Associate Director of Pharmacy IT Software Engineering and Consultant. In these roles, she demonstrated her ability to drive technological innovation, optimize business processes, and deliver measurable results. Cynthia's career began at Kindred Healthcare, where she served as a Program Administrator, gaining valuable experience in the healthcare sector.
Academic Background
Cynthia holds a bachelor's degree in Computer Science from the University of Louisville, where she graduated with distinction. Her educational background and continued professional development have equipped her with a strong foundation in technology, healthcare, and business management.
Areas of Expertise
- Pharmacy information systems and applications
- Healthcare technology integration and optimization
- Agile software development and project management
- Data analytics and business intelligence
- Strategic planning and leadership
Professional Impact
Throughout her career, Cynthia has made significant contributions to the healthcare and PBM industries. Her leadership and technical expertise have been instrumental in the successful implementation of several high-impact pharmacy IT projects at Humana, resulting in improved operational efficiency, enhanced customer satisfaction, and increased revenue.
Conclusion
Cynthia Fitzgerald is a seasoned IT leader with a proven track record of driving innovation and delivering results in the healthcare and PBM sectors. Her strategic vision, technical proficiency, and strong leadership skills position her as a valuable asset to Humana and the broader healthcare industry.
