Cyrus Dorosti

VP of Customer Success

Professional Overview
Cyrus Dorosti is an accomplished customer success executive with extensive experience leading high-performing teams and driving exceptional client outcomes. As the VP of Customer Success at Duda, he is responsible for overseeing the company's post-sales support and ensuring maximum customer satisfaction and retention.

Experience Summary

Current Role
In his current role as VP of Customer Success at Duda, Cyrus is responsible for managing the company's global customer success operations, including technical support, account management, and customer experience initiatives. He has played a pivotal role in streamlining Duda's customer support processes, resulting in a significant improvement in client satisfaction and retention rates.

Career Progression
Prior to his current position, Cyrus held various leadership roles at Duda, including VP of Technical Services and VP of Technical Support, where he was instrumental in enhancing the company's technical capabilities and driving the development of innovative customer-centric solutions. Before joining Duda, Cyrus served as the Director of Global Technical Support at Optimizely, where he led a team of support professionals and spearheaded the implementation of best-in-class support strategies.

Throughout his career, Cyrus has demonstrated a strong track record of success in the technology industry, consistently delivering tangible results and driving positive organizational impact.

Academic Background
Cyrus holds a Bachelor's degree in Architecture from a prestigious university, providing him with a unique blend of technical expertise and customer-focused problem-solving skills.

Areas of Expertise

• Customer success and support strategy

• Technical support and service delivery

• Team leadership and talent development

• Problem-solving and process optimization

• Stakeholder management and client engagement

Professional Impact
During his tenure at Duda, Cyrus has played a pivotal role in strengthening the company's customer relationships and driving long-term growth. He has implemented data-driven strategies to enhance the customer experience, resulting in a significant improvement in client satisfaction and retention rates.

Conclusion
Cyrus Dorosti is a seasoned customer success executive with a proven track record of driving exceptional results and delivering exceptional value to his clients. His deep industry expertise, coupled with his strong leadership and customer-centric approach, make him a valuable asset to Duda and its growing customer base.