Daiana Kougianos

Director, Financial Assistance & Hospital Access Operations

Professional Overview
Daiana Kougianos is an accomplished healthcare operations professional with extensive experience in financial assistance and hospital access management. As the Director of Financial Assistance & Hospital Access Operations at Cambridge Health Alliance, she oversees critical patient-centric functions that ensure accessible and equitable healthcare services.

Experience Summary

Current Role
In her current role as Director of Financial Assistance & Hospital Access Operations at Cambridge Health Alliance, Daiana is responsible for leading a team that manages patient financial assistance programs and hospital access operations. She ensures seamless coordination between various departments to streamline the patient experience and improve healthcare affordability. Under her leadership, the organization has achieved significant improvements in patient satisfaction and process efficiency.

Career Progression
Daiana's career in the healthcare industry spans over 15 years. Prior to her current role, she served as the Patient Access Manager at Cambridge Health Alliance, where she played a pivotal role in enhancing patient flow and access to care. Earlier in her career, Daiana held a Clinical Supervisor II position at Harvard Vanguard Medical Associates, where she honed her skills in healthcare operations and team leadership.

Academic Background
Daiana holds a relevant educational background that supports her professional expertise. She has completed her studies and obtained the necessary qualifications to excel in her field.

Areas of Expertise
Daiana's areas of expertise include financial assistance program management, hospital access operations, patient experience optimization, healthcare affordability, and cross-departmental collaboration. She is skilled in leading high-performing teams, implementing process improvements, and driving operational excellence.

Professional Impact
Under Daiana's leadership, the financial assistance and hospital access programs at Cambridge Health Alliance have achieved significant improvements in patient satisfaction, increased access to care, and enhanced financial assistance utilization. Her ability to identify and address systemic challenges has positioned her as a valuable asset to the organization.

Conclusion
Daiana Kougianos is a seasoned healthcare operations professional with a demonstrated track record of success in managing financial assistance and hospital access programs. Her expertise, coupled with her commitment to patient-centric care, makes her a valuable asset to the Cambridge Health Alliance team. Daiana's proven leadership and operational acumen position her for continued growth and impact within the healthcare industry.