Dan Farley
Global Head of Customer Success, Ocula Technologies
Professional Overview
Dan Farley is an accomplished Customer Success executive with over a decade of experience driving strategic initiatives and delivering exceptional outcomes for software-as-a-service (SaaS) organizations. As the Global Head of Customer Success at Ocula Technologies, he is responsible for leading a world-class team focused on maximizing client satisfaction, adoption, and retention.
Experience Summary
Current Role
As the Global Head of Customer Success at Ocula Technologies, Dan is responsible for overseeing the full customer lifecycle, from onboarding and implementation to ongoing support and strategic account management. Under his leadership, the customer success team has achieved industry-leading net promoter scores (NPS) and customer retention rates. Dan is also a strategic advisor to We Are Kusudi, where he provides guidance on scaling customer-centric practices and driving business growth.
Career Progression
Prior to his current role, Dan served as the VP of Customer Success at Lunio, where he built and led a high-performing team that helped enterprise clients achieve their digital transformation goals. He also held senior customer success roles at Seenit, Marvel App, and Spredfast, earning a reputation as a strategic, data-driven leader who can drive measurable improvements in customer satisfaction and loyalty.
Academic Background
Dan holds a Bachelor of Science degree in Business Management from the University of Warwick, where he graduated with First Class Honors.
Areas of Expertise
- SaaS customer success strategy and operations
- Cross-functional team leadership and organizational development
- Data-driven decision making and performance optimization
- Customer experience design and journey mapping
- Strategic account management and executive-level client engagement
Professional Impact
During his tenure at Lunio, Dan led the implementation of a new customer success framework that resulted in a 20% increase in client retention and a 35% improvement in customer satisfaction scores. At Seenit, he spearheaded the development of a proactive customer engagement program that drove a 25% reduction in support tickets and a 15% increase in net revenue retention.
Conclusion
With his extensive experience, strategic mindset, and proven track record of delivering exceptional customer outcomes, Dan Farley is a highly sought-after customer success leader. In his current role at Ocula Technologies, he is committed to further elevating the company's customer-centric culture and driving sustainable growth through world-class customer experiences.
